About Company
The Rivers State Transport Company (RTC) is a cornerstone of public transportation within Rivers State, Nigeria. Established with a mission to provide safe, reliable, and affordable transport services, RTC connects communities, facilitating commerce, education, and social interaction across the region. With a robust fleet and a team dedicated to operational excellence and customer satisfaction, we are committed to upholding the highest standards of passenger service. At RTC, we believe that an efficient transport system is vital for economic growth and community development. Join our team and become a part of a legacy that moves Rivers State forward, one journey at a time. We pride ourselves on fostering a workplace where integrity, teamwork, and a commitment to public welfare are paramount. Our extensive network ensures that vital routes, including those to and from Onne Port, are well-serviced, contributing significantly to the local economy and the daily lives of residents.
Job Description
Are you a dedicated individual with a passion for public service and excellent interpersonal skills? The Rivers State Transport Company (RTC) is seeking reliable and customer-focused Bus Conductors to join our dynamic team operating in and around Onne Port, Port Harcourt. As a Bus Conductor, you will be the direct face of RTC to thousands of commuters daily, playing a crucial role in ensuring a smooth, safe, and pleasant journey for all. Your primary responsibilities will include efficient fare collection, accurate ticket issuance, providing essential assistance to passengers, and maintaining a high standard of order and cleanliness on our buses. This role requires individuals who are not only adept at handling financial transactions with precision but also possess strong communication skills to interact positively and professionally with a diverse passenger base. You will be instrumental in assisting passengers with boarding and alighting, particularly those who may require extra help, answering their queries regarding routes and schedules, and ensuring adherence to all safety regulations. We are looking for individuals who thrive in a fast-paced environment, possess a keen eye for detail, and are deeply committed to upholding RTC’s long-standing reputation for service excellence and community support. If you are honest, reliable, physically capable, and ready to contribute meaningfully to the vital public transport infrastructure of Rivers State, we encourage you to apply and help us continue to provide essential links within our community, ensuring every passenger’s journey is a positive experience.
Key Responsibilities
- Accurately collect fares from passengers and promptly issue valid tickets for all journeys.
- Provide assistance to passengers, especially the elderly, children, and those with disabilities, during boarding and alighting.
- Maintain order and discipline on the bus, ensuring all passengers adhere to company rules and safety guidelines.
- Effectively communicate with passengers, addressing inquiries regarding routes, fares, schedules, and any service updates.
- Collaborate seamlessly with the bus driver to ensure safe and timely departures and arrivals at designated stops.
- Report any operational issues, passenger complaints, or incidents to the appropriate supervisory staff immediately.
- Ensure the cleanliness and presentability of the bus interior throughout the duration of each shift.
- Handle all cash transactions responsibly and meticulously reconcile daily takings with issued tickets.
- Deliver exceptional customer service, fostering a positive, welcoming, and respectful atmosphere for all passengers.
Required Skills
- Strong verbal communication skills in English and proficiency in local Nigerian languages (e.g., Ikwerre, Kalabari, Ijaw) is a significant advantage.
- Excellent customer service and interpersonal skills with a patient and friendly demeanor.
- Basic numeracy and proven cash handling abilities with a track record of honesty.
- High level of integrity, reliability, and punctuality.
- Ability to work effectively and cooperatively as part of a team.
- Physical stamina and good health, capable of standing for extended periods and assisting passengers.
- Strong problem-solving skills and the ability to remain calm and decisive under pressure.
Preferred Qualifications
- Minimum of a Secondary School Certificate (SSCE/WAEC) or equivalent.
- Previous experience in a customer service, public-facing role, or transportation sector is highly regarded.
- Familiarity with local routes, streets, and key landmarks within Port Harcourt and the Onne area.
- Ability to work flexible hours, including early mornings, late evenings, weekends, and public holidays as per operational requirements.
Perks & Benefits
- Competitive monthly salary with potential for performance-based incentives.
- Stable and secure employment opportunity with a leading public transport provider in Rivers State.
- Meaningful opportunity to serve the community and contribute directly to local development.
- Comprehensive on-the-job training and continuous professional development programs.
- A supportive, collaborative, and team-oriented work environment.
- Access to essential health and safety briefings and protective equipment.
- Opportunities for career progression within the company based on performance and tenure.
How to Apply
Interested and qualified candidates who meet the requirements are strongly encouraged to submit their applications by clicking on the link below. Please ensure your application thoroughly highlights your relevant experience, demonstrated customer service skills, and unwavering commitment to public service. We look forward to reviewing your application and potentially welcoming you to the RTC family!