About Company
BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. Our principal activities include the provision of fixed-line services, broadband, mobile, TV products, and IT services. With a rich heritage spanning over 170 years, we are at the forefront of innovation, connecting people, businesses, and communities globally. We’re driven by a purpose to use the power of communication to create a better world. Our vast network infrastructure and cutting-edge technology enable millions to connect, communicate, and collaborate every day. We believe in fostering a diverse and inclusive environment where every employee can thrive and contribute to our shared success. Joining BT Group means becoming part of a global team that’s shaping the future of connectivity, working on impactful projects that touch lives around the world. We offer a dynamic work environment, opportunities for professional growth, and a commitment to making a positive difference.
Job Description
BT Group is urgently seeking a highly motivated and analytical Operations Analyst to join our dynamic team in Gainesville, Georgia. In this pivotal role, you will be instrumental in optimizing our operational efficiency, identifying areas for improvement, and supporting strategic decision-making through rigorous data analysis. As an Operations Analyst, you will delve deep into performance metrics, process flows, and system data to uncover insights that drive operational excellence. This isn’t just about crunching numbers; it’s about translating data into actionable strategies that enhance our service delivery, reduce costs, and improve customer satisfaction across various business units. You will collaborate closely with cross-functional teams, including engineering, customer service, and product development, to understand operational challenges and develop innovative solutions. The ideal candidate will possess a keen eye for detail, exceptional problem-solving abilities, and a passion for continuous improvement. If you thrive in a fast-paced environment and are eager to make a tangible impact on a global telecommunications leader, we encourage you to apply. This role offers a unique opportunity to contribute to high-visibility projects and advance your career within a supportive and forward-thinking organization. We are looking for someone who can not only analyze data but also present findings clearly and persuasively to diverse audiences.
Key Responsibilities
- Collect, analyze, and interpret complex operational data to identify trends, patterns, and insights.
- Develop and maintain dashboards, reports, and visualizations to monitor key performance indicators (KPIs) and operational health.
- Proactively identify bottlenecks, inefficiencies, and areas for process improvement within operations.
- Collaborate with stakeholders to understand business requirements and translate them into analytical models and solutions.
- Support the implementation of new operational processes and technologies, ensuring smooth transitions and optimal performance.
- Conduct root cause analysis for operational issues and recommend corrective actions.
- Assist in forecasting operational demands and resource planning.
- Prepare comprehensive reports and presentations for management, outlining findings, recommendations, and potential impacts.
- Ensure data accuracy and integrity across all analytical activities.
Required Skills
- Proven experience as an Operations Analyst or in a similar analytical role.
- Strong analytical and problem-solving skills with an ability to work with large datasets.
- Proficiency in Microsoft Excel (advanced formulas, pivot tables, data visualization).
- Excellent communication and interpersonal skills, with the ability to convey complex information clearly.
- Demonstrated ability to work independently and collaboratively in a team environment.
- Attention to detail and commitment to producing high-quality, accurate work.
Preferred Qualifications
- Bachelor's degree in Business Analytics, Statistics, Computer Science, Engineering, or a related field.
- Experience with data visualization tools (e.g., Tableau, Power BI).
- Familiarity with SQL for data querying.
- Knowledge of telecommunications industry operations.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Opportunities for professional development and career advancement.
- Tuition reimbursement program.
- Employee assistance program.
- Life and disability insurance.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be redirected to the BT Group careers portal where you can submit your detailed resume and cover letter. We encourage you to highlight your experience with operational analysis and process improvement in your application. Please search for ‘Operations Analyst’ roles within the portal if the direct link leads to a different position.