About Company
Access Bank Plc is a leading Nigerian multinational commercial bank, owned by Access Holdings Plc. It is licensed by the Central Bank of Nigeria, the national banking regulator. Headquartered in Lagos, Nigeria, Access Bank operates across 17 countries, including the UK, UAE, and various African nations. With a robust network of over 600 branches and service outlets, the bank serves over 45 million customers, offering a comprehensive range of banking products and services to retail, commercial, and corporate clients. Access Bank is committed to driving sustainable economic growth through innovative financial solutions, ethical practices, and a deep sense of corporate social responsibility. We pride ourselves on fostering a dynamic and inclusive work environment where talent is nurtured, and employees are empowered to achieve their full potential. Our mission is to be the World’s Most Respected African Bank, consistently delivering superior customer experience and value.
Job Description
We are seeking an experienced and highly motivated Branch Manager to lead our Rumuodara, Port Harcourt branch. This pivotal role requires a dynamic individual who can effectively oversee all aspects of branch operations, drive business growth, ensure exceptional customer service, and foster a high-performance team environment. The Branch Manager will be responsible for the day-to-day administration of the branch, including operational efficiency, risk management, compliance with banking regulations, and achieving set sales targets. You will be the face of Access Bank in the Rumuodara community, building strong customer relationships and promoting our brand values. This position demands a leader with strong administrative acumen, a keen eye for detail, and the ability to inspire and manage a diverse team towards common goals. If you possess a proven track record in financial services management, excellent leadership skills, and a passion for customer satisfaction, we encourage you to apply and become a part of our growing success story.
Key Responsibilities
- Oversee the daily operations and administration of the branch, ensuring smooth and efficient service delivery.
- Develop and implement strategies to achieve branch sales targets for various banking products and services.
- Manage, coach, and motivate a team of banking professionals, ensuring high levels of productivity and employee engagement.
- Ensure strict adherence to all internal policies, banking regulations, and compliance standards.
- Monitor and manage operational risks, implementing control measures to safeguard the bank's assets and customer information.
- Build and maintain strong, lasting relationships with customers, resolving complaints and addressing concerns promptly and effectively.
- Analyze market trends and competitor activities to identify new business opportunities and enhance branch performance.
- Prepare and present regular performance reports to senior management.
- Represent Access Bank at local community events and foster positive community relations.
Required Skills
- Proven experience in branch management or a similar leadership role within the financial services industry.
- Strong understanding of banking products, services, operations, and regulatory requirements.
- Exceptional leadership and team management abilities, with a track record of inspiring and developing staff.
- Excellent communication, interpersonal, and negotiation skills.
- Demonstrated ability to drive sales, meet targets, and manage a budget effectively.
- Proficiency in banking software and Microsoft Office Suite.
- Strong analytical and problem-solving skills.
- Customer-centric approach with a commitment to delivering outstanding service.
Preferred Qualifications
- Bachelor's degree in Banking & Finance, Business Administration, Economics, or a related field.
- Master's degree (MBA) or relevant professional certifications (e.g., CIBN) is an advantage.
- Previous experience managing a high-volume branch or in a competitive market segment.
- Knowledge of the local Port Harcourt market and community.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement within a leading financial institution.
- A dynamic and supportive work environment.
- Pension scheme contribution.
- Employee discount programs.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your application highlights your relevant experience and qualifications for this crucial role. We look forward to reviewing your application!