About Company
TSB Bank is a challenger bank in the United Kingdom, committed to helping customers, businesses, and local communities thrive. With a rich history spanning over 200 years, TSB was founded on the principle of local banking and remains dedicated to serving its communities with a focus on trust, transparency, and personal service. We pride ourselves on building lasting relationships with our customers, understanding their financial needs, and providing tailored solutions. Our colleagues are at the heart of everything we do, and we foster a supportive, inclusive, and dynamic work environment where everyone can grow and make a real difference. Join TSB and become part of a bank that values its people and its purpose.
Job Description
Are you an inspirational leader with a passion for delivering exceptional customer service and empowering your team? TSB Bank is seeking an experienced and dynamic Branch Manager to lead our vibrant Glasgow branch. This pivotal role is more than just managing operations; it’s about being the face of TSB in the local community, fostering strong relationships with our customers, and championing the financial well-being of individuals and businesses. As a Branch Manager, you will be responsible for driving branch performance through effective leadership, coaching, and development of your team. You will ensure a customer-centric approach underpins every interaction, striving to exceed service expectations and achieve sales targets ethically and sustainably. We are looking for someone who can create a positive and high-performing culture, where colleagues feel valued, supported, and motivated to reach their full potential. You’ll navigate a dynamic retail banking environment, adapting to evolving customer needs and market trends, while always upholding TSB’s values and regulatory standards. This is an exciting opportunity to make a tangible impact on both our business success and the lives of our customers in Glasgow.
Key Responsibilities
- Lead, motivate, and develop a high-performing team, fostering a culture of excellence, collaboration, and continuous improvement.
- Oversee all branch operations, ensuring adherence to TSB policies, procedures, and regulatory requirements.
- Drive branch performance by setting clear targets, monitoring progress, and implementing strategies to achieve sales and service goals.
- Cultivate strong relationships with personal and business customers, identifying their needs and offering appropriate TSB products and services.
- Act as a brand ambassador for TSB within the local Glasgow community, building networks and participating in local events.
- Manage and mitigate operational risks, ensuring the safety and security of the branch and its assets.
- Handle customer complaints and escalations effectively, resolving issues to ensure customer satisfaction and loyalty.
- Conduct regular performance reviews, provide constructive feedback, and facilitate professional development opportunities for team members.
- Champion TSB's digital transformation initiatives, encouraging customer adoption of digital banking channels.
- Ensure all branch activities comply with financial crime prevention and data protection regulations.
Required Skills
- Proven experience in a leadership or management role within the retail banking sector.
- Demonstrable track record of achieving sales and service targets.
- Exceptional leadership and team development skills, with the ability to inspire and motivate others.
- Strong understanding of retail banking products, services, and operations.
- Excellent communication, interpersonal, and negotiation skills.
- Robust knowledge of financial regulations, compliance, and risk management.
- Customer-centric mindset with a passion for delivering outstanding service.
- Ability to analyse data, identify trends, and make informed business decisions.
Preferred Qualifications
- Relevant professional qualification in banking, finance, or business management.
- Experience in community engagement and local business development.
- Proficiency with modern banking software and CRM systems.
- A track record of fostering an inclusive and diverse work environment.
Perks & Benefits
- Competitive annual salary with performance-based incentives.
- Generous pension scheme contributions.
- 25 days annual leave, plus bank holidays, with the option to buy more.
- Private medical insurance.
- Life assurance and income protection.
- Employee assistance programme for health and well-being.
- Discounted TSB banking products and services.
- Access to a range of flexible benefits, including cycle-to-work scheme and gym discounts.
- Opportunities for continuous professional development and career progression within a supportive environment.
How to Apply
Ready to lead a thriving branch and make a real impact in the Glasgow community? We encourage you to click on the application link below to submit your CV and a cover letter detailing your experience and why you are the ideal candidate for this Branch Manager role. Tell us about your leadership philosophy and your vision for customer service excellence. We look forward to reviewing your application!