About Company
BP is a global energy company with a diverse portfolio of businesses, deeply committed to reimagining energy for people and our planet. From discovering and producing oil and gas to providing fuels, lubricants, and petrochemicals, we are also significantly investing in renewable energy sources like wind and solar power, advanced biofuels, and electric vehicle charging. Our operations span over 70 countries, serving millions of customers daily. At BP, we believe in fostering a diverse, inclusive, and collaborative environment where every individual can thrive and contribute to our ambitious goals. We are dedicated to delivering innovative solutions that power progress and address the world’s most pressing energy challenges. Join us in shaping the future of energy, where your skills and passion can make a real difference.
Job Description
Are you a proactive and customer-focused IT professional looking for a challenging remote role? BP is seeking a dedicated IT Support Specialist to join our global team, working from the comfort of your home base in Norwich. In this vital role, you will be the first point of contact for BP employees experiencing technical issues, providing comprehensive support across a wide range of hardware, software, and network concerns. Your primary objective will be to ensure minimal disruption to business operations by delivering prompt, efficient, and effective technical assistance. This role requires excellent problem-solving abilities, a strong understanding of IT systems, and exceptional communication skills to translate complex technical jargon into understandable solutions for non-technical users. You will be instrumental in maintaining the productivity of our workforce, contributing directly to BP’s global operational efficiency and seamless connectivity. This is a fantastic opportunity to leverage your technical expertise within a leading global energy company that values innovation, sustainability, and employee well-being, all while enjoying the flexibility of a work-from-home setup. We are looking for someone who thrives in a dynamic environment, is eager to learn, and is committed to delivering outstanding service. Your contribution will enable BP’s global teams to operate smoothly, supporting our journey towards a more sustainable energy future.
Key Responsibilities
- Provide first-line technical support to BP employees via phone, email, and chat, resolving IT issues promptly and effectively.
- Troubleshoot and diagnose hardware problems (laptops, desktops, peripherals) and software issues (operating systems, Microsoft Office Suite, proprietary applications).
- Assist users with network connectivity issues, VPN setup, and remote access problems.
- Manage user accounts, permissions, and password resets in Active Directory and other relevant systems.
- Document all support interactions, resolutions, and common issues in the ticketing system (e.g., ServiceNow) to maintain an up-to-date knowledge base.
- Escalate complex or unresolved issues to higher-tier support teams or specialized departments when necessary.
- Conduct remote installation, configuration, and maintenance of software and applications.
- Educate users on best practices for IT security and efficient use of company systems and tools.
- Participate in ongoing training and development to stay current with BP's IT infrastructure and emerging technologies.
- Contribute to continuous improvement initiatives for IT support processes and tools.
Required Skills
- Minimum 2.5 years (30 months) of experience in an IT Support or Help Desk role.
- Strong proficiency in troubleshooting Windows 10/11 operating systems.
- Expertise in supporting Microsoft Office 365 applications (Outlook, Word, Excel, Teams, SharePoint).
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and VPN client configuration.
- Experience with Active Directory user and computer management.
- Excellent problem-solving and analytical skills with a methodical approach.
- Exceptional verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users.
- Ability to work independently and manage time effectively in a remote work environment.
- Customer-centric mindset with a strong commitment to service excellence.
Preferred Qualifications
- ITIL Foundation certification.
- CompTIA A+ or Network+ certification.
- Experience with enterprise ticketing systems like ServiceNow.
- Familiarity with remote desktop support tools (e.g., TeamViewer, AnyDesk).
- Experience supporting mobile devices (iOS, Android).
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health and wellness benefits package.
- Generous pension scheme with company contributions.
- 25 days of annual leave plus bank holidays.
- Flexible remote work environment.
- Access to a wide range of professional development and training resources.
- Employee assistance program for personal and professional support.
- Discounted BP fuel and products.
- Opportunities for career growth within a global organization.
How to Apply
To apply for the BP IT Support – Work From Home position, please click on the application link below. We encourage you to submit your detailed CV and a cover letter outlining your relevant experience and why you are an ideal candidate for this remote role within BP. Your cover letter should highlight your problem-solving skills, experience with remote support, and your ability to work effectively in a virtual team environment. We look forward to reviewing your application and potentially welcoming you to the BP team.