About Company
Boeing is the world’s largest aerospace company and leading provider of commercial airplanes, defense, space and security systems, and global services. As a major U.S. exporter, the company supports airlines and U.S. and allied government customers in more than 150 countries. Boeing products and tailored services include commercial and military aircraft, satellites, weapons, electronic and defense systems, launch systems, advanced information and communication systems, and performance-based logistics and training. Our IT department is a critical backbone, empowering innovation across all these domains, ensuring seamless operations, secure data, and advanced digital capabilities that keep us at the forefront of aerospace technology. Joining Boeing means becoming part of a legacy of innovation and shaping the future of flight, where your contributions directly support global connectivity, defense, and scientific exploration. We are committed to fostering a diverse and inclusive environment where every employee feels valued and empowered to achieve their full potential. This remote role offers a unique chance to contribute to our mission from anywhere, providing essential support that underpins our global operations.
Job Description
Are you a highly motivated and skilled IT professional looking for a challenging remote opportunity to make a significant impact? Boeing is seeking an experienced Remote IT Support Specialist to join our dynamic Information Technology team. In this pivotal role, you will be instrumental in providing comprehensive technical assistance and support to Boeing employees across various departments, ensuring the smooth and efficient operation of our complex IT infrastructure. This remote position offers the flexibility to work from your home office while being an integral part of a world-renowned aerospace leader. You will be the first point of contact for troubleshooting hardware, software, network, and system issues, utilizing your expertise to diagnose and resolve problems promptly and effectively. Beyond incident resolution, this role involves proactive system monitoring, performing routine maintenance tasks, and contributing to knowledge base documentation to empower end-users with self-service solutions. You will interact with a diverse user base, ranging from engineers developing cutting-edge aircraft to executives making strategic decisions, requiring exceptional communication skills and a customer-centric approach. Your ability to adapt to new technologies, troubleshoot intricate technical challenges, and maintain a high level of service in a remote setting will be crucial to your success. This is more than just a support role; it’s an opportunity to contribute to the technological backbone of a company that is quite literally shaping the future. You will work within a collaborative team environment, leveraging advanced tools and systems to support critical business functions and ensure operational continuity. We are looking for someone who thrives in a fast-paced environment, possesses strong problem-solving capabilities, and is passionate about delivering outstanding technical support. Join Boeing and help us build the next generation of aerospace innovation, one resolved IT issue at a time.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, network, and system issues via phone, email, chat, and remote tools.
- Diagnose, troubleshoot, and resolve complex technical problems, escalating to senior IT staff when necessary.
- Install, configure, and maintain operating systems, applications, and peripherals for remote users.
- Manage user accounts, permissions, and access rights in various enterprise systems.
- Develop and update knowledge base articles, technical documentation, and user guides.
- Monitor system performance and security, proactively identifying and addressing potential issues.
- Participate in IT projects, including software deployments, system upgrades, and infrastructure improvements.
Required Skills
- Minimum 2 years of experience in IT support or help desk roles.
- Proficiency in Windows operating systems (Windows 10/11) and Microsoft Office Suite (O365).
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools and ticketing systems (e.g., ServiceNow, Jira).
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote environment.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- ITIL Foundation certification.
- CompTIA A+, Network+, or Security+ certification.
- Experience with enterprise-level security protocols and tools.
- Familiarity with macOS and Linux operating systems.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement savings plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Remote work setup allowance and ongoing technical support.
- Access to a wide range of professional development and training programs.
- Tuition assistance for continuing education.
- Employee assistance program and wellness initiatives.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter directly. Please highlight your experience with remote IT support and your ability to thrive in a distributed team environment.