About Company
Wix.com is a leading global software company that empowers millions to create a professional web presence. As a cloud-based development platform, Wix enables users to build stunning, professional websites with ease. We are passionate about helping our users succeed online and are driven by innovation, design, and a dedication to a seamless user experience. With offices around the world, our vibrant culture fosters creativity, collaboration, and continuous growth. We believe in providing an environment where every employee can thrive and make a real impact on our global community of users, transforming ideas into reality.
Job Description
Are you an exceptional communicator with a passion for helping others, fluent in both English and Hebrew, and looking for an exciting entry point into the tech industry? Wix.com is seeking enthusiastic and dedicated individuals to join our dynamic Customer Care team as a Bilingual Customer Support Specialist. This fully remote role is perfect for self-starters who are eager to learn, thrive in a fast-paced environment, and want to kickstart their career with a global leader, even with no prior experience!
As a Bilingual Customer Support Specialist, you will be the friendly and knowledgeable voice of Wix, assisting our diverse user base with their website creation and management needs. Leveraging our innovative ‘Liveops’ model, you’ll provide timely, accurate, and empathetic support through various channels including chat, email, and phone. This isn’t just about troubleshooting; it’s about building relationships, empowering users, and ensuring they have the best possible experience with the Wix platform. We’re looking for individuals who are not afraid of a challenge, love problem-solving, and are committed to delivering outstanding service. You’ll play a crucial role in enhancing customer satisfaction, identifying common issues, and contributing to the overall improvement of our services and products. If you’re ready to make a tangible difference in the lives of millions of entrepreneurs, artists, and small businesses worldwide, and grow your career with a supportive and innovative team, we want to hear from you! We provide comprehensive, paid training to equip you with all the tools and knowledge you need to succeed, setting you up for a rewarding long-term career in tech customer support.
Key Responsibilities
- Provide world-class bilingual customer support (English and Hebrew, with other languages a plus) through chat, email, and phone channels.
- Assist users with a wide range of inquiries, including technical issues, account management, billing questions, and general guidance on using Wix products and features.
- Diagnose and troubleshoot technical issues, providing clear, concise, and step-by-step solutions to users.
- Educate users on the capabilities of the Wix platform, empowering them to maximize their online presence.
- Document customer interactions accurately and thoroughly in our CRM system.
- Collaborate with internal teams to escalate complex issues and provide feedback for product improvement.
- Maintain a high level of professionalism, empathy, and patience in all customer interactions, ensuring a positive customer journey.
- Stay up-to-date with Wix product updates and new features to provide the most current and relevant information.
- Contribute to a positive team environment through collaboration and sharing best practices.
Required Skills
- Fluent verbal and written communication skills in English and Hebrew.
- Exceptional problem-solving abilities and a keen eye for detail.
- Strong empathy and active listening skills, with a customer-first mindset.
- Ability to work independently in a remote environment with minimal supervision.
- Comfortable with technology and eager to learn new software applications and systems quickly.
- Excellent time management and organizational skills to handle multiple inquiries efficiently.
- A dedicated home office setup with a reliable high-speed internet connection and a quiet workspace.
- High school diploma or equivalent.
Preferred Qualifications
- Familiarity with website builders or basic web technologies (HTML, CSS concepts).
- Additional language proficiency (e.g., Arabic, Russian, French) is a significant advantage.
- Previous experience in a customer-facing role (not strictly required, but a plus, even in non-technical fields).
- A passion for the digital world, web design, online entrepreneurship, or creative industries.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Fully remote work model, offering flexibility and an excellent work-life balance.
- Extensive paid training and continuous professional development opportunities to foster career growth.
- Opportunity to work with a global leader in web development and a diverse, talented team.
- Access to cutting-edge tools and resources to perform your best work.
- Vibrant company culture that encourages innovation, creativity, and personal growth.
- Employee wellness programs and team-building events (virtual and occasional in-person).
- Opportunities for internal mobility and advancement within the company.
How to Apply
If you are excited to embark on a rewarding career journey with Wix.com and meet the qualifications, we encourage you to apply directly through our careers portal. Please click the application link below to submit your resume and cover letter, detailing why you are the perfect fit for this role and your proficiency in both English and Hebrew. We look forward to reviewing your application!