About Company
TTEC (NASDAQ: TTEC) is a global customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative customer experiences for some of the world’s most iconic and disruptive brands. With a strong commitment to innovation and people-first culture, TTEC partners with clients to orchestrate a seamless customer journey across all touchpoints. We believe that great customer experiences are built by great employee experiences, and we foster a dynamic, inclusive environment where our associates can thrive and grow their careers. Join our diverse team dedicated to making every customer interaction count.
Job Description
Are you a natural communicator with a passion for helping others and a talent for connecting across cultures? TTEC is actively seeking enthusiastic and dedicated Bilingual Chat Support Specialists to join our growing team for part-time, remote opportunities across the United States. In this vital role, you will be the frontline voice (or rather, text!) of our clients, providing exceptional customer service through engaging and efficient chat interactions. You’ll assist customers with a wide array of inquiries, resolve issues, and provide accurate information, all while ensuring a positive and memorable experience.
This isn’t just a job; it’s an opportunity to leverage your fluency in both English and Spanish to make a tangible difference in customers’ lives. You’ll handle multiple chat conversations simultaneously, requiring excellent multitasking abilities, a keen eye for detail, and impeccable written communication skills. Every interaction is an opportunity to build trust and demonstrate empathy, transforming challenges into solutions. We’re looking for individuals who are comfortable navigating various software systems, typing proficiently, and maintaining a professional demeanor in a fast-paced virtual environment. At TTEC, we invest in our people. You’ll receive comprehensive training that equips you with all the knowledge and tools you need to succeed, ensuring you’re confident in supporting our diverse customer base. If you’re ready to embark on a rewarding part-time career where your language skills are valued and your contributions directly impact customer satisfaction, we encourage you to apply and become a part of our global family.
Key Responsibilities
- Engage with customers via live chat, providing prompt, accurate, and professional assistance in both English and Spanish.
- Address customer inquiries, resolve product or service issues, and guide them through solutions with clarity and empathy.
- Effectively manage multiple chat conversations simultaneously while maintaining high standards of quality and service.
- Utilize internal knowledge bases and resources to research and provide comprehensive information to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Adhere to established company policies, procedures, and service level agreements (SLAs).
- Collaborate with team members and supervisors to continuously improve customer satisfaction and operational efficiency.
- Maintain a high level of professionalism and a positive attitude in all customer interactions.
Required Skills
- Fluency in English and Spanish (written and verbal) is mandatory.
- Exceptional written communication skills, with excellent grammar and spelling in both languages.
- Proficiency in typing (minimum 40 WPM).
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Comfortable with technology and capable of navigating multiple computer applications simultaneously.
- High school diploma or equivalent.
- Access to a quiet, distraction-free home workspace with a reliable high-speed internet connection.
Preferred Qualifications
- Previous experience in a chat support or remote customer service role.
- Familiarity with CRM software and ticketing systems.
- Experience working in a fast-paced, goal-oriented environment.
- Associate's degree or some college coursework.
Perks & Benefits
- Competitive hourly pay.
- Comprehensive paid training.
- Flexible part-time schedules.
- Remote work opportunity (work from the comfort of your home).
- Opportunities for career growth and professional development within TTEC.
- Employee assistance programs.
- A vibrant and supportive team culture.
- Access to employee discounts and recognition programs.
How to Apply
Ready to make a difference? We encourage all qualified candidates to click on the application link below to submit your resume and complete our online application process. Please ensure your resume highlights your bilingual capabilities and customer service experience.