About Company
TTEC (formerly TeleTech) is a leading global customer experience (CX) technology and services innovator, helping the world’s most iconic and disruptive brands deliver exceptional customer experiences. We are powered by our team of over 60,000 employees globally, all working to connect businesses with their customers through innovative technology, strategic consulting, and operational excellence. At TTEC, we believe that great experiences are powered by great people. We foster an inclusive, supportive, and dynamic environment where our employees can thrive, learn, and grow their careers, making a real impact on our clients’ success and customer satisfaction.
Job Description
Are you a highly empathetic and articulate individual fluent in both Italian and English? Do you thrive in a fast-paced digital environment and possess a passion for helping others? TTEC is looking for dedicated Bilingual Chat Support Specialists to join our dynamic team on a part-time, remote basis in Greece. In this crucial role, you will be the first point of contact for our customers, providing top-notch support and resolving inquiries through live chat. You will play a vital role in shaping the customer experience, ensuring every interaction is positive, professional, and efficient. We are seeking individuals who are not only fluent in two languages but also possess exceptional problem-solving skills, a keen eye for detail, and the ability to maintain composure while managing multiple conversations simultaneously. This is an excellent opportunity for those looking for flexible work arrangements, offering the convenience of working from home while being part of a global leader in customer experience. You will be provided with comprehensive training and ongoing support to ensure your success. If you’re ready to embark on a rewarding career where your language skills and customer service expertise are valued, we encourage you to apply and become a vital part of our mission to deliver incredible customer experiences.
Key Responsibilities
- Provide exceptional customer support via live chat in both Italian and English, addressing inquiries, resolving issues, and guiding customers through various processes.
- Act as a primary contact for customer concerns, troubleshooting problems, and offering effective solutions while maintaining a high level of professionalism and empathy.
- Accurately document all customer interactions, feedback, and resolutions in the company's CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely and satisfactory resolutions.
- Stay up-to-date with product knowledge, service updates, and company policies to provide accurate information to customers.
- Meet and exceed individual and team performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Adhere to company guidelines and security protocols to protect customer information.
Required Skills
- Fluency in Italian (C1/C2 level) and English (C1/C2 level), both written and verbal communication.
- Excellent written communication skills, with strong grammar, spelling, and punctuation.
- Proven ability to multitask and manage multiple chat conversations simultaneously.
- Strong problem-solving abilities and a solutions-oriented mindset.
- Empathy and a genuine desire to help customers.
- Basic computer proficiency and comfort with navigating web-based applications and CRM systems.
- Ability to work independently in a remote environment with minimal supervision.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
Preferred Qualifications
- Prior experience in a customer service, chat support, or contact center role.
- Experience working with various CRM software (e.g., Salesforce, Zendesk).
- Familiarity with remote work tools and best practices.
- Ability to adapt quickly to new technologies and processes.
- Previous experience in a multicultural work environment.
Perks & Benefits
- Competitive part-time salary.
- Flexible work-from-home opportunity, offering a great work-life balance.
- Comprehensive paid training and continuous professional development.
- Opportunity for career growth within a leading global company.
- Supportive and inclusive multinational work environment.
- Access to employee assistance programs and wellness resources.
- A chance to work with cutting-edge CX technology.
How to Apply
If you are passionate about customer service and ready to leverage your Italian and English language skills in a rewarding remote role, we encourage you to apply directly through our careers portal. Please click on the application link below to submit your resume and complete the application process.