About Company
Berkshire Hathaway stands as one of the world’s most successful and respected conglomerates, renowned for its diverse portfolio of subsidiary companies spanning insurance, manufacturing, utilities, energy, freight rail transportation, finance, retail, and more. Guided by a philosophy of long-term value creation and operational excellence, Berkshire Hathaway’s strength lies in its decentralized structure and commitment to empowering its various businesses. We pride ourselves on a culture that values integrity, prudent management, and an unwavering focus on customer satisfaction across all our ventures. Joining Berkshire Hathaway means becoming a part of a legacy of enduring success and contributing to the continued growth and reputation of a truly global powerhouse. We are expanding our operational support in the UK and are seeking dedicated professionals to uphold our standard of excellence.
Job Description
Are you a proactive problem-solver with a passion for helping people? Do you thrive in a fast-paced environment where your communication skills can shine? Berkshire Hathaway is excited to announce an immediate opening for a Customer Support Specialist to join our growing team in Telford, England. This is a unique opportunity to become a vital part of a globally recognized enterprise, contributing directly to our mission of delivering exceptional service and support across our diverse range of operations. In this pivotal role, you will be the first point of contact for our valued customers, addressing their inquiries, resolving issues, and providing comprehensive information with professionalism and efficiency. We are looking for an individual who is not only adept at navigating complex situations but also possesses a genuine desire to make a positive impact on every customer interaction. Your ability to listen attentively, empathize, and communicate clearly will be paramount in maintaining our high standards of customer satisfaction and reinforcing the Berkshire Hathaway brand as a symbol of trust and reliability. This role offers continuous learning opportunities within a supportive team environment, where your growth and development are encouraged. If you are ready to embark on a rewarding career path with a company that values its employees as much as its customers, we invite you to apply and help us build lasting relationships through outstanding service.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat, providing timely and accurate information.
- Listen actively to customer concerns, identify root causes of issues, and provide effective, empathetic solutions.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with internal teams to escalate complex issues and ensure seamless problem resolution.
- Educate customers on products, services, and policies in a clear and understandable manner.
- Maintain a high level of product and service knowledge across relevant Berkshire Hathaway entities.
- Adhere to company policies and procedures, including data privacy and confidentiality guidelines.
- Contribute to team goals by achieving key performance indicators (KPIs) for response times, resolution rates, and customer satisfaction.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Required Skills
- Minimum of 1 year of experience in a customer service or support role.
- Exceptional verbal and written communication skills.
- Proven ability to handle challenging customer interactions with professionalism and calm.
- Proficiency in using CRM software and other customer service tools.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A positive attitude and a commitment to providing excellent customer experiences.
- Legal right to work in the UK.
Preferred Qualifications
- Experience within the financial services, insurance, or retail sectors.
- Familiarity with Berkshire Hathaway's diverse range of businesses.
- Demonstrated ability to work both independently and as part of a collaborative team.
- Proficiency in additional languages (e.g., Welsh, French, German).
Perks & Benefits
- Competitive annual salary with performance-based incentives.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday schedule.
- Pension scheme with company contributions.
- Opportunities for professional development and career advancement within a global company.
- Employee assistance program for personal and professional support.
- Dynamic and inclusive work environment in a modern Telford office.
- Regular team-building events and social activities.
How to Apply
To seize this exciting opportunity and join the Berkshire Hathaway team, please click on the application link below. Ensure your CV and cover letter highlight your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!