About Company
Berkshire Hathaway Inc. is a multinational conglomerate holding company headquartered in Omaha, Nebraska. Led by legendary investor Warren Buffett, Berkshire Hathaway owns a diverse portfolio of businesses across various sectors, including insurance (GEICO, National Indemnity), manufacturing (Clayton Homes, Duracell), freight rail transportation (BNSF Railway), utilities and energy (Berkshire Hathaway Energy), and retail, among others. Our commitment to long-term value creation, ethical business practices, and fostering a supportive environment for our subsidiaries and employees has established us as a global leader. Joining Berkshire Hathaway means becoming part of a legacy of excellence and a future of innovation, where your contributions directly impact our continued success and our diverse array of clients.
Job Description
Are you a highly motivated and customer-focused individual looking to advance your career with a globally recognized leader? Berkshire Hathaway is seeking a dedicated Client Services Professional to join our dynamic team in Omaha, NE. This pivotal role is crucial in upholding our reputation for exceptional client satisfaction and operational excellence across our diverse business units. As a Client Services Professional, you will serve as the primary point of contact for our valued clients, providing expert assistance, resolving inquiries, and ensuring a seamless and positive experience. You will be tasked with navigating complex client needs, offering tailored solutions and insights that reflect Berkshire Hathaway’s unwavering commitment to quality and integrity. This position offers a unique opportunity to work within a multifaceted organization, interact with a wide range of industries, and contribute directly to the strategic success and robust client relationships that define our iconic brand. We are looking for someone who is not only proactive, detail-oriented, and an excellent communicator but also possesses an innate ability to build rapport and trust with diverse client bases. Your ability to anticipate needs, troubleshoot effectively, and maintain a calm, professional demeanor under pressure will be key to your success. If you thrive in a fast-paced, collaborative environment, are passionate about delivering unparalleled service, and are eager to grow with a company that values its people as much as its investments, we encourage you to apply. This is more than just a job; it’s a pathway to a rewarding career where your professional development is actively supported, and your impactful contributions are recognized. Join us in shaping the future of client engagement within one of the world’s most respected and enduring companies. We are committed to fostering an inclusive workplace where every team member feels valued and empowered to contribute their best.
Key Responsibilities
- Serve as the primary point of contact for clients, addressing inquiries and providing solutions with exceptional professionalism.
- Build and maintain strong, lasting client relationships through proactive communication and personalized service.
- Effectively communicate complex information regarding products, services, and policies in a clear and understandable manner.
- Resolve client issues and complaints efficiently and empathetically, escalating to senior staff when necessary.
- Document all client interactions and transactions accurately in CRM systems.
- Collaborate with internal teams (e.g., sales, operations, technical support) to ensure seamless client service delivery.
- Identify opportunities for process improvement and contribute to enhancing the overall client experience.
- Stay informed about company offerings, industry trends, and competitive landscape to better serve clients.
- Conduct follow-ups to ensure client satisfaction and address any pending concerns.
- Adhere to all company policies, procedures, and regulatory requirements.
Required Skills
- Proven experience (2+ years) in a client-facing role, preferably in financial services or a related industry.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to client needs.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of empathy and emotional intelligence.
- Demonstrated ability to manage multiple priorities and deadlines effectively.
Preferred Qualifications
- Bachelor's degree in Business Administration, Finance, Communications, or a related field.
- Experience with complex corporate client accounts or diverse service portfolios.
- Knowledge of investment products, insurance, or other financial services.
- Fluency in a second language is a plus.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching contributions.
- Generous paid time off (PTO) and paid holidays.
- Life insurance and disability coverage.
- Opportunities for professional development and career advancement.
- Tuition reimbursement programs.
- Employee assistance programs.
- Access to employee discounts across various Berkshire Hathaway companies.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume and cover letter highlight your relevant experience and why you are a great fit for Berkshire Hathaway. We look forward to reviewing your application!