About Company
Cresta Hotels is a leading Southern African hospitality group renowned for its commitment to exceptional guest experiences across its portfolio of hotels and resorts. With a strong presence in Zimbabwe, we pride ourselves on offering a blend of comfort, quality service, and authentic local charm. At Cresta, we believe that our people are our greatest asset, and we foster a vibrant, inclusive environment where talent is nurtured and customer satisfaction is paramount. Our establishments are more than just places to stay; they are community hubs where guests and staff alike can connect and create memorable moments. Join our team and become a part of a legacy dedicated to service excellence and innovation in the hospitality industry.
Job Description
Are you a coffee enthusiast with a flair for crafting delightful beverages and creating memorable customer experiences? Cresta Hotels is seeking a passionate and skilled Barista to join our dynamic team on a flexible part-time basis in Harare. This is a unique opportunity to showcase your artistry in a bustling hotel environment, contributing to the vibrant atmosphere that our guests cherish. As a Barista, you will be the heart of our coffee service, responsible for expertly preparing a wide range of coffee and tea beverages, from classic espressos and cappuccinos to unique specialty drinks. Beyond the perfect pour, you will engage with our diverse clientele, offering warm greetings, making recommendations, and ensuring every interaction leaves a positive and lasting impression. We are looking for an individual who thrives in a fast-paced setting, possesses meticulous attention to detail, and is dedicated to maintaining the highest standards of hygiene and quality. Your ability to manage orders efficiently, handle transactions accurately, and contribute to a clean and organized workspace will be key. This flexible part-time role is ideal for someone looking to balance work with other commitments, offering varied shifts that accommodate your schedule while ensuring our guests always have access to premium coffee service. If you are eager to elevate the coffee experience and be a vital part of a renowned hospitality brand, we encourage you to apply. We value creativity, dedication, and a genuine love for coffee culture.
Key Responsibilities
- Prepare and serve a wide array of coffee beverages (espresso, latte, cappuccino, americano, etc.) and specialty teas according to Cresta Hotels' standards.
- Operate and maintain espresso machines, grinders, and other coffee-making equipment, ensuring they are clean and in excellent working condition.
- Greet customers warmly, take orders accurately, and process payments efficiently using the POS system.
- Provide exceptional customer service, respond to inquiries, and make recommendations based on customer preferences.
- Maintain a clean, organized, and inviting coffee station and seating area throughout your shift.
- Monitor inventory of coffee beans, milk, syrups, and other supplies, and report restocking needs to management.
- Adhere to all food safety and hygiene regulations.
- Contribute to a positive team environment and assist colleagues as needed.
- Stay informed about current coffee trends and new beverage recipes.
Required Skills
- Proven experience as a Barista, preferably within a hotel, cafe, or restaurant setting.
- Extensive knowledge of coffee types, brewing methods, and espresso machine operation.
- Exceptional customer service and interpersonal communication skills.
- Ability to work efficiently in a fast-paced environment while maintaining high quality standards.
- Strong attention to detail and a passion for creating aesthetically pleasing and delicious beverages.
- Basic mathematical skills for cash handling and order accuracy.
- Ability to work flexible hours, including weekends and public holidays, as required by a part-time schedule.
Preferred Qualifications
- Certification from a reputable barista training program.
- Experience with latte art and advanced coffee techniques.
- Knowledge of food safety and hygiene regulations specific to the food and beverage industry.
- Ability to speak multiple languages, an advantage in a diverse hotel environment.
- Previous experience working within the hospitality sector.
Perks & Benefits
- Flexible part-time scheduling to accommodate personal commitments.
- Opportunity to work in a reputable and dynamic hotel environment.
- Supportive and collaborative team culture.
- Ongoing training and development opportunities in coffee preparation and customer service.
- Staff discounts on hotel services and amenities.
- Chance to interact with a diverse international and local clientele.
- A vibrant workplace that values creativity and passion for coffee.
How to Apply
If you are a talented Barista eager to join a leading hospitality brand and meet the qualifications outlined above, we encourage you to apply. Please click on the application link below to submit your application. We look forward to reviewing your profile and potentially welcoming you to the Cresta Hotels family.