About Company
Barclays is a British universal bank, diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a large, international wholesale bank. We play a vital role in supporting our customers and clients, and the wider economy, and are committed to making a positive contribution to society. With a rich history spanning over 300 years, Barclays is recognized globally for its financial innovation, stability, and customer-centric approach. We believe in fostering an inclusive environment where every colleague can thrive, contribute their unique talents, and grow their careers. Joining Barclays means becoming part of a forward-thinking organization dedicated to financial excellence and community impact. We are committed to diversity, equity, and inclusion, recognizing that a diverse workforce enriches our workplace and enhances our ability to serve our global clientele.
Job Description
Are you passionate about delivering exceptional customer service and making a real difference in people’s financial lives? Barclays is seeking a motivated and customer-focused Teller to join our dynamic team in Pensacola, Florida. This is an exciting opportunity for an individual with a strong work ethic, meticulous attention to detail, and a commitment to operational excellence, offering an immediate start for the right candidate. As a Barclays Teller, you will be the welcoming face of our branch, often the first point of contact for our valued customers. Your primary responsibility will be to provide essential banking services with precision and a friendly demeanor, fostering positive and lasting relationships. This includes efficiently handling a wide array of daily transactions such as deposits, withdrawals, cashing checks, processing payments for loans and credit cards, and assisting with money orders or cashier’s checks. Beyond these routine tasks, you will be empowered to proactively engage with customers, listening attentively to understand their financial aspirations and challenges. This insight will enable you to identify opportunities to assist them further, directing them to appropriate banking products, services, or specialized colleagues, whether it’s for opening a new account, discussing mortgage options, or exploring investment opportunities. We are looking for someone who is not only proficient in accurate cash handling and meticulous transaction processing but also possesses a genuine desire to connect with customers on a personal level. You will be instrumental in resolving their inquiries promptly, providing clear explanations, and ensuring every interaction contributes to a positive and seamless banking experience. Furthermore, you will play a crucial role in upholding the security and integrity of our branch operations. This involves strictly adhering to all internal policies, banking regulations, and compliance requirements, safeguarding both our customers’ assets and the institution’s reputation. This position offers a robust onboarding process, comprehensive training, and ongoing development opportunities designed to expand your financial knowledge and refine your customer service expertise. You will thrive within a supportive team environment that champions collaboration and individual growth, empowering you to build a fulfilling career within a globally recognized and respected financial institution. If you are ready to embark on a rewarding career where your contributions are genuinely valued, your professional growth is actively encouraged, and you can make a tangible impact on the community, we invite you to apply. Join Barclays and help us continue to build a legacy of trust, innovation, and unparalleled service in the vibrant Pensacola community. Your journey to a dynamic and fulfilling career starts here!
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, and check cashing.
- Maintain an accurate cash drawer, balance daily transactions, and adhere to all cash handling procedures and security protocols.
- Identify customer needs and effectively cross-sell or refer appropriate banking products and services (e.g., savings accounts, loans, credit cards) to specialists.
- Build and nurture positive customer relationships by providing friendly, professional, and personalized service.
- Address customer inquiries and resolve issues promptly and courteously, escalating complex matters to management when necessary.
- Adhere to all bank policies, procedures, and regulatory requirements (e.g., BSA, AML, KYC).
- Assist customers with account maintenance, debit card issues, online banking support, and other general banking requests.
- Maintain a thorough understanding of all bank products, services, and digital offerings.
- Contribute to a positive team environment by collaborating with colleagues and supporting branch goals.
- Participate in ongoing training and development to enhance skills and stay updated on industry best practices.
Required Skills
- Minimum of 6-12 months of experience in a customer service or cash handling role.
- Excellent interpersonal and communication skills (verbal and written).
- Proven ability to handle cash accurately and balance a cash drawer.
- Strong attention to detail and organizational skills.
- Proficiency with basic computer applications and banking software.
- Ability to work effectively in a fast-paced, team-oriented environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience as a bank teller or in a financial institution.
- Knowledge of banking products, services, and regulations.
- Associate's degree or some college coursework in business or finance.
- Bilingual abilities (e.g., Spanish) are a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for advancement.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Life and disability insurance.
- Employee assistance program.
- Tuition reimbursement program.
- Opportunities for professional development and career growth.
- Employee banking benefits and discounts.
How to Apply
To seize this exciting opportunity and become a valued member of the Barclays team, please click on the application link below. We look forward to reviewing your qualifications and potentially welcoming you to our Pensacola branch!