About Company
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments, wholesale banking, and wealth management. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 85,000 people. We are committed to helping people achieve their ambitions – in the right way. We believe that technology is the cornerstone of modern banking, enabling us to deliver innovative solutions and maintain our competitive edge. Join a global leader where your contributions directly impact millions of customers worldwide, all while enjoying the flexibility of a remote work environment.
Job Description
Are you a proactive and customer-focused IT professional seeking an exciting remote opportunity? Barclays is looking for a dedicated IT Support Specialist to join our global technology team, working from the comfort of your home in Daytona Beach, Florida. In this vital role, you will be the first point of contact for our employees, providing essential technical assistance and ensuring seamless operations across various platforms and applications. This position is perfect for someone who thrives on solving technical challenges, possesses excellent communication skills, and is passionate about delivering exceptional service in a fast-paced financial services environment.
As a Barclays IT Support Specialist, you will be instrumental in maintaining the productivity of our internal teams. Your day will involve troubleshooting software and hardware issues, assisting with network connectivity, managing user accounts, and providing support for a range of proprietary banking applications. This ‘Work From Home’ model requires a high degree of self-motivation, discipline, and the ability to manage your workload effectively in a remote setting. We provide comprehensive training and all necessary equipment to ensure your success, alongside robust virtual collaboration tools to keep you connected with your team and the wider Barclays community. If you’re ready to make a significant impact within a world-renowned financial institution and embrace the future of work, we encourage you to apply.
Key Responsibilities
- Provide first-line technical support to internal employees via phone, email, and chat for hardware, software, network, and application issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate senior support teams when necessary.
- Manage user accounts, including password resets, account unlocks, and access permissions in accordance with security protocols.
- Install, configure, and troubleshoot corporate software applications and operating systems (Windows, macOS).
- Assist employees with remote connectivity, VPN, and collaboration tools (e.g., Microsoft Teams, SharePoint).
- Document all support interactions, resolutions, and troubleshooting steps accurately in the ticketing system.
- Contribute to the creation and maintenance of a knowledge base for common issues and solutions.
- Adhere strictly to IT security policies, compliance regulations, and data privacy standards relevant to the financial industry.
- Participate in ongoing training and development to stay current with new technologies and Barclays' internal systems.
Required Skills
- Minimum of 2 years of experience in an IT Helpdesk or Technical Support role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong understanding of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
- Experience with Active Directory for user and group management.
- Familiarity with network fundamentals (TCP/IP, VPN, Wi-Fi).
- Excellent verbal and written communication skills with a customer-centric approach.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote work environment.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification.
- Experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Prior experience working in the financial services industry.
- Familiarity with mobile device management (MDM) platforms.
- Experience supporting remote users and troubleshooting remote access technologies.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Access to a wide range of learning and development programs.
- Employee assistance program for personal and professional support.
- Opportunity to work with cutting-edge technology in a global financial institution.
- Work-from-home setup with provided equipment.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please navigate to the Barclays careers website and search for ‘IT Support’ or ‘Technical Support’ roles to find the most relevant remote opportunities. Ensure your resume highlights your technical skills and experience in a remote support capacity. We look forward to reviewing your application and potentially welcoming you to the Barclays family.