About Company
Barclays is a British universal bank, diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments, wholesale banking, and wealth management. With over 330 years of history and expertise in banking, we operate in over 40 countries and employ around 83,000 people. We help customers, clients and communities grow – and that’s our purpose. We are committed to making a positive impact in the communities where we live and work, fostering an inclusive environment where diversity of thought is celebrated, and offering opportunities for our colleagues to develop and succeed. Join a company that values integrity, respect, and service, and contribute to a global team dedicated to helping people achieve their ambitions.
Job Description
Are you passionate about providing exceptional service and making a tangible difference in people’s lives? Barclays in Ocala, Florida, is seeking highly motivated and customer-focused individuals to join our dynamic Customer Support team. This pivotal role is your opportunity to be the face and voice of Barclays, directly assisting our valued customers with their inquiries, providing solutions, and ensuring a seamless banking experience. As a Customer Support professional, you will engage with clients across various channels, including phone, email, and potentially chat, addressing a wide range of financial questions, managing account details, and guiding them through our services with clarity and empathy.
We are looking for individuals who thrive in a fast-paced environment, possess excellent problem-solving abilities, and have a natural knack for building rapport. You will be responsible for understanding customer needs, accurately documenting interactions, and escalating complex issues to specialized teams when necessary. This role is more than just answering questions; it’s about building trust, providing expert guidance, and upholding Barclays’ reputation for outstanding client service. We believe in empowering our team members with comprehensive training and continuous professional development, ensuring you have all the tools and knowledge required to excel. If you are dedicated to customer satisfaction, possess a strong work ethic, and are eager to grow your career within a leading global financial institution, we encourage you to apply. This position offers a rewarding pathway into the financial services industry, providing exposure to diverse banking products and a supportive team environment where your contributions are recognized and valued. Join us and help shape the future of banking, one excellent customer interaction at a time.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
- Provide accurate and comprehensive information regarding Barclays' products, services, and policies.
- Resolve customer issues and complaints efficiently and professionally, ensuring customer satisfaction.
- Perform account maintenance, update customer information, and process transactions as required.
- Identify opportunities to enhance the customer experience and recommend relevant solutions.
- Adhere strictly to all banking regulations, company policies, and security procedures.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with internal departments to resolve complex customer issues.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
- Maintain a high level of professionalism, empathy, and patience in all customer interactions.
Required Skills
- Minimum 1-2 years of experience in a customer service or support role, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and standard office applications.
- Ability to work effectively in a fast-paced, target-driven environment.
- High school diploma or equivalent.
- Demonstrated ability to handle sensitive information with discretion and confidentiality.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business, Finance, or a related field.
- Experience in the banking or financial services industry.
- Familiarity with financial products such as savings accounts, credit cards, and loans.
- Bilingual proficiency (especially Spanish) is a plus.
- Proven ability to de-escalate difficult customer situations.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based increases.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement savings plan with company matching.
- Paid time off, including vacation, sick leave, and holidays.
- Life insurance and disability benefits.
- Employee assistance program.
- Opportunities for career advancement and professional development.
- Tuition reimbursement program.
- Employee discounts on various products and services.
- Access to a global network of professionals and mentors.
How to Apply
If you are ready to embark on a fulfilling career with a global financial leader, we invite you to apply. Please click on the application link below to visit the Barclays careers portal. Search for relevant client service or customer support roles in the United States and submit your detailed resume and cover letter. We look forward to reviewing your application!