About Company
Fidelity Bank Plc is a full-fledged commercial bank operating in Nigeria with over 7.5 million customers who are serviced across 250 business offices and various digital banking channels. The bank was incorporated in 1987 as a merchant bank and commenced operations in June 1988. Fidelity Bank converted to a commercial bank in 1999 and became a universal bank in February 2001. We are a dynamic and innovative financial institution committed to fostering growth, empowering communities, and delivering exceptional value to our customers. Our vision is to be a top tier bank known for its innovative solutions and customer-centric approach. Join us and be a part of a team that is redefining banking.
Job Description
We are seeking a highly motivated and experienced Banking Executive to join our vibrant team in Rumuokwurusi, Port Harcourt. This pivotal role encompasses both critical finance operations and proactive account management, demanding a professional who is adept at ensuring operational excellence while cultivating strong customer relationships. The successful candidate will be instrumental in overseeing daily financial transactions, streamlining back-office processes, ensuring regulatory compliance, and managing a portfolio of high-value individual and corporate accounts. You will be at the forefront of delivering seamless banking experiences, advising clients on optimal financial solutions, and identifying opportunities for business growth. This position offers a unique opportunity to contribute significantly to our branch’s success, drive customer satisfaction, and play a key role in our strategic objectives. If you possess a keen eye for detail, exceptional interpersonal skills, and a proven track record in the banking sector, we encourage you to apply. This role requires a strong understanding of financial products, risk management, and market dynamics to effectively serve our diverse clientele.
Key Responsibilities
- Manage and oversee daily finance operations, including transaction processing, cash management, and reconciliation activities, ensuring accuracy and efficiency.
- Develop and maintain strong relationships with a portfolio of individual and corporate clients, understanding their financial needs and providing tailored banking solutions.
- Ensure strict adherence to all internal policies, banking regulations, and compliance requirements (e.g., AML, KYC).
- Identify and pursue new business opportunities, cross-selling bank products and services to expand the client base and achieve revenue targets.
- Monitor market trends, competitor activities, and economic conditions to provide informed advice to clients and identify potential risks or opportunities.
- Prepare comprehensive financial reports, analyses, and presentations for management, highlighting performance, challenges, and recommendations.
- Resolve customer inquiries, complaints, and issues promptly and professionally, ensuring a high level of customer satisfaction.
- Collaborate with internal departments (e.g., credit, risk, IT) to optimize operational workflows and enhance service delivery.
- Lead and mentor junior staff, fostering a culture of continuous learning, performance excellence, and teamwork within the branch.
- Participate in community outreach and business development initiatives to enhance the bank's presence and reputation in the local market.
Required Skills
- Proficiency in financial analysis and reporting
- Strong understanding of banking products, services, and operations
- Excellent customer relationship management and communication skills
- Knowledge of banking regulations and compliance standards (CBN, NDIC)
- Demonstrated ability in sales and business development
- Problem-solving and decision-making capabilities
- High level of integrity and ethical conduct
Preferred Qualifications
- Bachelor's degree in Banking and Finance, Economics, Business Administration, or a related field
- Professional certification in banking or finance (e.g., ACIB, CFA Level I)
- Familiarity with core banking software and CRM systems
- Master's degree in a relevant discipline
Perks & Benefits
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits package
- Opportunities for professional development and career advancement
- Paid time off and holidays
- Pension scheme contribution
- Employee recognition programs
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume and cover letter highlight your experience in finance operations and account management within the banking sector.