About Company
Scotiabank is a leading bank in the Americas, operating in over 50 countries worldwide. In Jamaica, Scotiabank has been a cornerstone of the financial sector for over 129 years, serving individuals, small businesses, and corporations with a comprehensive suite of banking products and services. We are committed to helping our customers, communities, and employees thrive by providing expert advice, innovative solutions, and exceptional service. At Scotiabank, we believe in building diverse and inclusive teams, fostering a culture of high performance, and making a positive impact in the communities where we live and work. We are dedicated to our vision of being the best bank for every Jamaican, delivering an unmatched banking experience built on trust, innovation, and unwavering commitment to our clients’ financial success.
Job Description
Are you a highly organized, customer-focused individual with a keen eye for detail and a passion for financial services? Scotiabank Jamaica is seeking a dedicated Bank Teller to join our dynamic team in the Jack’s Hill area of Kingston. This vital role is at the forefront of our customer service delivery, providing an exceptional banking experience through efficient and accurate transaction processing. As a Bank Teller, you will be the primary point of contact for many of our customers, handling a wide array of financial transactions, assisting with inquiries, and proactively identifying opportunities to introduce them to Scotiabank products and services that truly meet their evolving financial needs. Your daily responsibilities will include managing cash accurately, processing deposits, withdrawals, and payments, all while adhering strictly to banking regulations and internal policies to ensure security and compliance.
We are looking for someone who thrives in a fast-paced, customer-centric environment, possesses strong communication skills, and is deeply committed to upholding the highest standards of integrity, confidentiality, and professional ethics. This position offers a fantastic opportunity to develop a foundational career within the vibrant banking sector, gain invaluable experience in financial operations, and contribute directly to our customers’ financial well-being and the success of the branch. You will play a crucial role in maintaining strong customer relationships, preventing fraud, and ensuring a seamless and positive banking experience for all. If you are eager to contribute your skills to a leading financial institution, grow professionally, and be a part of a supportive team, we encourage you to apply for this rewarding role.
Key Responsibilities
- Accurately and efficiently process a wide range of customer financial transactions, including deposits, withdrawals, cheque cashing, loan payments, utility bill payments, and foreign exchange.
- Manage and meticulously balance a cash drawer daily, ensuring absolute accuracy, adherence to established cash handling procedures, and compliance with all security protocols.
- Verify customer identities and transaction details thoroughly to prevent fraud and ensure strict compliance with all relevant regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.
- Provide prompt, professional, and knowledgeable responses to customer inquiries regarding account balances, transaction history, bank products, and various services.
- Proactively identify customer needs and enthusiastically cross-sell or refer appropriate Scotiabank products and services (e.g., credit cards, personal loans, investment products, digital banking solutions) to specialized advisors.
- Maintain a consistently high level of superior customer service, actively building rapport, fostering trust, and ensuring customer satisfaction with every interaction.
- Adhere strictly to all bank policies, operational procedures, and regulatory requirements, ensuring full compliance and minimizing operational risk.
- Assist with essential branch opening and closing procedures, including vault operations and security checks, as required.
- Collaborate effectively and professionally with team members to ensure smooth branch operations, contribute to a positive and productive working environment, and achieve team goals.
- Safeguard sensitive customer information and maintain absolute confidentiality at all times, upholding the bank's commitment to privacy and data protection.
Required Skills
- Minimum of 1 year of proven experience in a cash handling or direct customer service role, preferably in a high-volume environment.
- Exceptional mathematical aptitude and strong numerical reasoning skills for accurate transaction processing.
- Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely.
- Demonstrated ability to work with extreme accuracy and meticulous attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite) and a strong aptitude for quickly learning new banking systems and software.
- Strong interpersonal skills with a proven ability to build rapport, effectively resolve customer concerns, and maintain a professional demeanor.
- Ability to manage multiple tasks efficiently, prioritize effectively, and thrive in a fast-paced, dynamic work environment.
- A high degree of integrity, ethical conduct, and discretion in handling sensitive financial information.
- Strong problem-solving abilities and a proactive, solutions-oriented approach to customer service.
Preferred Qualifications
- An Associate's degree or higher in Business Administration, Finance, Accounting, or a related field.
- Previous experience specifically as a Bank Teller or in a similar transactional role within the financial services industry.
- Familiarity with banking software, core banking systems, and electronic transaction processing platforms.
- In-depth knowledge of banking products and services, including savings accounts, checking accounts, loans, and investment options offered by Scotiabank.
- Demonstrated experience in a sales or referral capacity within a customer-facing environment.
Perks & Benefits
- Competitive salary and attractive performance-based incentives.
- Comprehensive health, dental, and vision insurance coverage for you and your family.
- Robust pension plan and various retirement savings options to secure your future.
- Extensive opportunities for professional development, continuous training, and clear career advancement pathways within a global financial organization.
- Exclusive employee banking benefits, preferential rates, and discounts on various financial products.
- Generous paid time off, including vacation and sick leave, plus public holiday benefits.
- A supportive, inclusive, and diverse work environment that values every employee's contribution.
- Access to a wide range of employee wellness programs designed to promote holistic well-being.
How to Apply
Interested candidates who meet the above qualifications are strongly encouraged to click on the application link below to submit their comprehensive resume and a compelling cover letter. Please ensure your application clearly highlights your relevant experience in cash handling, customer service, and your ability to thrive in a team-oriented banking environment. Only shortlisted candidates who align with our requirements will be contacted for an interview. We thank all applicants for their interest in Scotiabank Jamaica.