About Company
Lloyds Bank is a leading retail and commercial bank with a rich heritage of serving communities across the UK for over 250 years. As part of the wider Lloyds Banking Group, we are committed to helping Britain prosper by providing a comprehensive range of financial products and services, from current accounts and mortgages to business banking and wealth management. We pride ourselves on our deep understanding of our customers’ needs and our dedication to providing exceptional, personalised service. Our extensive branch network remains a cornerstone of our customer engagement, offering vital face-to-face support and advice. We foster a culture of inclusivity, respect, and continuous development, empowering our colleagues to achieve their full potential while making a tangible difference in the lives of our customers and the communities we serve. Joining Lloyds Bank means becoming part of a trusted institution that values integrity, customer focus, and innovation.
Job Description
Are you passionate about delivering outstanding customer service and eager to kickstart or further your career in the dynamic world of banking? Lloyds Bank is seeking a dedicated and enthusiastic Bank Teller to join our vibrant team in the Seacroft Hospital Area, Leeds. This crucial on-site role places you at the very heart of our branch operations, serving as often the first point of contact for our valued customers. You will play a pivotal role in ensuring smooth, accurate, and efficient daily transactions, providing essential support, and making every customer interaction a positive and memorable experience.
As a Bank Teller, your responsibilities will extend beyond mere transactions. You will be instrumental in building rapport with customers, understanding their needs, and guiding them through our wide array of banking services. Your day-to-day will involve accurately processing a comprehensive range of financial transactions, including deposits, withdrawals, cheque cashing, bill payments, and foreign currency exchanges. Meticulous cash handling, balancing your till, and adhering strictly to all banking procedures and regulatory guidelines are fundamental to this role. You will also be a trusted resource, resolving general inquiries, providing information on our products and services, and identifying opportunities where Lloyds Bank can proactively support our customers’ financial goals.
This position is ideal for an individual with an unwavering attention to detail, strong numerical skills, and an innate ability to communicate clearly and empathetically. We are looking for someone who thrives in a fast-paced environment, can manage multiple tasks with precision, and is dedicated to maintaining the highest standards of integrity and security. At Lloyds Bank, we are committed to nurturing talent and offer extensive training and development opportunities to help you grow professionally within our organisation. Join us and become an essential part of a team that is dedicated to helping individuals, families, and businesses in Britain prosper.
Key Responsibilities
- Accurately process a variety of financial transactions, including deposits, withdrawals, loan payments, and cheque cashing.
- Handle cash securely, balance your till at the end of each day, and ensure all transactions are reconciled.
- Respond to customer inquiries, provide information on bank products and services, and assist with account-related issues.
- Identify opportunities to refer customers to appropriate banking specialists for additional products or services.
- Adhere strictly to all bank policies, procedures, and regulatory compliance requirements, including anti-money laundering (AML) protocols.
- Maintain a high level of confidentiality and data security for all customer information.
- Build and maintain positive relationships with customers, ensuring an exceptional service experience.
- Operate banking software and equipment efficiently and accurately.
- Assist with branch opening and closing procedures as required.
- Contribute to a positive and collaborative team environment.
Required Skills
- Exceptional customer service skills with a friendly and approachable demeanour.
- Strong numerical aptitude and keen attention to detail for accurate transaction processing.
- Excellent verbal and written communication skills.
- Ability to handle cash securely and responsibly.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- High level of integrity, trustworthiness, and confidentiality.
- Ability to work effectively in a team-oriented environment.
- Strong problem-solving skills and a proactive approach to customer issues.
Preferred Qualifications
- Previous experience in a cash-handling role (e.g., retail, hospitality).
- Prior experience in a customer-facing role within the financial services sector.
- Knowledge of banking products and services.
- GCSEs (or equivalent) in Maths and English at grade C/4 or above.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Generous pension scheme with employer contributions.
- Comprehensive private medical insurance.
- 25 days annual leave plus bank holidays, with options to buy or sell days.
- Exclusive colleague discounts on a range of Lloyds Banking Group products.
- Extensive training and development programmes for career progression.
- Access to a wide array of retail discounts and wellbeing initiatives.
- Employee assistance programme for confidential support and advice.
- Contribution towards professional qualifications.
How to Apply
To apply for this exciting Bank Teller opportunity with Lloyds Bank, please click on the application link below. We encourage you to submit your updated CV and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this role. We look forward to reviewing your application.