About Company
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. With a rich history spanning over two centuries, we are committed to helping our clients and customers achieve their financial goals. Our purpose-driven approach centers on responsible growth, delivering long-term value to our shareholders, and making a positive impact on the communities we serve. We believe in fostering an inclusive environment where every employee can thrive and contribute to our shared success. Join a company that is dedicated to innovation, integrity, and putting clients first, making a tangible difference in the lives of millions.
Job Description
Are you a natural people-person with a keen eye for detail and a passion for service? Bank of America in Downtown San Bernardino is seeking a dedicated and enthusiastic Teller to join our dynamic team. As a Teller, you are the face of our financial center, often the first point of contact for our valued customers. You will play a crucial role in providing exceptional customer experiences, handling a variety of transactions with accuracy and efficiency, and identifying opportunities to introduce customers to additional Bank of America products and services that can help them achieve their financial goals. This role is more than just processing transactions; it’s about building relationships, understanding needs, and empowering our community members with the financial tools they need. We are looking for an individual who embodies our values of client focus, sound risk management, and operational excellence. This full-time position offers comprehensive training and opportunities for growth within one of the world’s most reputable financial institutions. You will be instrumental in maintaining a positive and professional atmosphere within the branch, ensuring that every customer interaction reflects our commitment to excellence. Beyond transactional duties, Tellers are empowered to engage in meaningful conversations with customers, understand their broader financial landscape, and connect them with specialists who can offer tailored solutions, whether it’s for mortgages, investments, or business banking. Your ability to listen, empathize, and proactively assist will be key to your success and the satisfaction of our customers. We seek individuals who are eager to learn, adapt to new technologies, and contribute to a collaborative team dedicated to serving the diverse needs of our San Bernardino community. If you are eager to develop your career in financial services and contribute to a supportive team environment, we encourage you to apply!
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, and cashing checks.
- Identify customer needs and offer relevant Bank of America products and services, making referrals to specialists as appropriate.
- Maintain a balanced cash drawer by adhering to established cash handling procedures and security protocols.
- Resolve customer inquiries and issues, providing excellent service and escalating complex situations when necessary.
- Educate customers on self-service options and digital banking tools.
- Adhere to all bank policies, procedures, and regulatory requirements.
- Contribute to a positive team environment and assist colleagues as needed.
- Participate in ongoing training and development opportunities.
Required Skills
- High School Diploma or equivalent.
- Minimum of 6 months customer service experience (e.g., retail, hospitality, call center).
- Strong communication and interpersonal skills.
- Excellent attention to detail and accuracy in cash handling.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency with basic computer skills and willingness to learn new software.
- A positive attitude and a commitment to teamwork.
Preferred Qualifications
- Previous cash handling or teller experience in a financial institution.
- Experience in sales or cross-selling products/services.
- Bilingual proficiency (e.g., Spanish, Tagalog) is a plus.
- An Associate's or Bachelor's degree in a relevant field.
Perks & Benefits
- Comprehensive Medical, Dental, and Vision insurance plans.
- 401(k) retirement plan with company matching contributions.
- Paid time off (vacation, sick leave, holidays).
- Life and disability insurance.
- Tuition reimbursement program for career development.
- Employee assistance program (EAP).
- Opportunities for career advancement and professional growth within a global organization.
- Employee banking benefits and discounts.
How to Apply
Ready to make a difference? Click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the Bank of America team!