About Company
AT&T is a global leader in telecommunications, media, and technology, committed to connecting people and businesses worldwide. With a rich history of innovation, we’re at the forefront of shaping the future of communication, entertainment, and digital services. Our operations span across various continents, providing cutting-edge solutions to millions of customers. Join our Northampton team and be part of an organisation that values diversity, innovation, and customer success, empowering you to make a tangible impact in the dynamic world of telecommunications.
Job Description
As an AT&T Sales Associate in Northampton, you will be the vibrant and engaging face of our brand, playing a critical role in connecting our customers with the services and products that best fit their needs. This isn’t just a sales job; it’s an exceptional opportunity to build meaningful, lasting relationships, truly understand customer challenges, and provide expert, tailored solutions from our comprehensive portfolio of mobile, broadband, and integrated communication services. You will actively engage with prospective and existing customers, guiding them through product features, highlighting benefits, and explaining pricing in an clear and compelling manner, ensuring an exceptional customer experience from initial contact to a successful, satisfying sale.
Your day will be dynamic and varied, involving actively reaching out to new potential clients, handling inbound enquiries with professionalism, expertly demonstrating products, and processing sales transactions accurately and efficiently. We are looking for an individual who is deeply passionate about technology, highly driven by achieving and exceeding sales targets, and possesses an innate ability to communicate complex information clearly, persuasively, and with genuine enthusiasm. This role offers an exciting, fast-paced environment where your efforts directly contribute to the company’s growth and, crucially, to your own professional development and career advancement.
You’ll receive comprehensive, industry-leading training on AT&T’s latest offerings, cutting-edge sales techniques, and best-in-class customer service practices, equipping you with all the tools necessary to excel and achieve your full potential. This is an urgent hiring, meaning we are actively seeking dedicated individuals who are ready to start making an immediate and significant impact. If you thrive in a dynamic, results-oriented setting and are eager to embark on a rewarding career path with a globally recognised and respected telecommunications company, we wholeheartedly encourage you to apply.
Key Responsibilities
- Engage with customers to understand their communication needs and recommend suitable AT&T products and services.
- Achieve and exceed individual and team sales targets for mobile, broadband, and other communication solutions.
- Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Conduct product demonstrations and effectively communicate features and benefits to potential buyers.
- Process sales transactions accurately and efficiently, including new activations, upgrades, and service changes.
- Maintain up-to-date knowledge of AT&T products, services, promotions, and industry trends.
- Build and maintain strong customer relationships to foster loyalty and generate repeat business.
- Collaborate with team members to contribute to a positive and high-performing sales environment.
- Adhere to company policies, procedures, and ethical sales practices at all times.
Required Skills
- Proven experience in sales or customer service, preferably in a retail or telecommunications environment.
- Excellent communication and interpersonal skills, with the ability to build rapport quickly.
- Strong persuasive and negotiation abilities, with a results-oriented mindset.
- Ability to work effectively in a fast-paced, target-driven environment.
- Basic proficiency in using computer systems and sales software (CRM experience is a plus).
- High level of integrity and professionalism.
- Flexibility to work evenings, weekends, and holidays as required.
Preferred Qualifications
- Previous experience selling mobile, internet, or telecommunications products.
- A-Levels or equivalent qualification; a degree in a relevant field is a plus.
- Demonstrated ability to meet and exceed sales goals consistently.
- Familiarity with the Northampton local market and community.
Perks & Benefits
- Competitive base salary with uncapped commission potential.
- Comprehensive health and wellness benefits package.
- Extensive training and professional development opportunities.
- Generous employee discounts on AT&T products and services.
- Paid time off and holiday pay.
- Opportunities for career advancement within a global organisation.
- A dynamic, supportive, and inclusive work environment.
How to Apply
If you are enthusiastic about technology, customer service, and driving sales, and believe you have what it takes to thrive in this urgent hiring role, we want to hear from you! Please click on the application link below to submit your CV and a compelling cover letter outlining your relevant experience and why you are the ideal candidate for this position.