About Company
Naivas Supermarket is Kenya’s leading retail chain, committed to providing an exceptional shopping experience to our customers across the nation. With a vast network of stores, we are dedicated to offering quality products, competitive prices, and outstanding customer service. We believe in fostering a dynamic and inclusive work environment where employees can thrive, grow, and contribute significantly to our success. At Naivas, we’re not just building a business; we’re building careers and community, empowering our teams through continuous learning and development.
Job Description
Are you a proactive and ambitious individual eager to kickstart your management career in the fast-paced retail sector? Naivas Supermarket is thrilled to announce an opening for an Assistant Manager, specifically designed for candidates who demonstrate strong leadership potential and a keen desire to learn. This unique opportunity comes with comprehensive training provided, ensuring you develop all the essential skills and knowledge required to excel in a managerial role within our vibrant retail environment. You will work closely with the Store Manager, assisting in the day-to-day operations, team supervision, inventory management, and ensuring an unparalleled customer experience. This role is perfect for someone looking for a clear career path with structured growth, a supportive team, and the chance to make a real impact from day one. If you’re passionate about retail, customer service, and ready to embrace a challenging yet rewarding journey, we invite you to join the Naivas family.
Key Responsibilities
- Assist the Store Manager in overseeing daily store operations, ensuring efficiency and adherence to company standards.
- Supervise, motivate, and train retail staff, fostering a positive and productive team environment.
- Ensure excellent customer service is provided at all times, resolving customer inquiries and complaints promptly and professionally.
- Manage inventory, including stock ordering, receiving, display, and loss prevention procedures.
- Assist in implementing promotional activities and merchandising strategies to maximize sales.
- Monitor store performance metrics, identifying areas for improvement and contributing to strategic planning.
- Ensure compliance with health and safety regulations, as well as company policies and procedures.
- Handle cash management, daily reconciliations, and other administrative tasks as required.
Required Skills
- Strong communication and interpersonal skills
- Proven leadership potential and ability to motivate a team
- Excellent problem-solving and decision-making abilities
- Customer service-oriented mindset
- Ability to work effectively in a fast-paced retail environment
- Proficiency in basic computer applications (e.g., MS Office)
- Flexibility to work varied shifts, including weekends and holidays
Preferred Qualifications
- A diploma or degree in Business Management, Retail Management, or a related field
- Previous experience in a supervisory or team leader role, preferably in retail
- Familiarity with inventory management systems and retail POS software
Perks & Benefits
- Comprehensive paid training program
- Competitive salary and performance-based incentives
- Health insurance benefits
- Opportunities for rapid career advancement within a leading retail chain
- Employee discount program
- A supportive and dynamic work environment
- Pension scheme
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights any leadership experience or relevant customer service roles. We look forward to reviewing your application and potentially welcoming you to the Naivas team!