About Company
Amazon is a company of builders. We work together to imagine, invent, and design solutions that help millions of customers every day. We’re a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence, constantly innovating to make life easier, faster, and more fun. Our culture is built around our 16 Leadership Principles, which guide our decisions and actions. At Amazon, every day is Day 1, a spirit that encourages innovation, continuous learning, and a focus on our customers. Join a diverse team where your ideas are valued, your growth is supported, and your contribution impacts millions worldwide.
Job Description
Are you passionate about helping people and eager to kickstart your career with a global leader? Amazon is seeking enthusiastic and customer-focused individuals to join our Customer Care team in Emporia, Virginia, as Customer Care Associates. This entry-level position is perfect for those who are new to the professional world or looking to transition into a new career path, as no prior experience is required. We believe in potential and provide comprehensive, paid training to equip you with all the skills you need to succeed.
As a Customer Care Associate, you will be the friendly voice of Amazon, assisting our valued customers with a wide range of inquiries via phone, email, and chat. Your primary goal will be to resolve issues efficiently and accurately, ensuring every customer interaction is positive and reflects Amazon’s commitment to world-class service. This role is crucial in maintaining the trust and loyalty of our millions of customers. You’ll handle everything from order inquiries and product information to technical support and account management, all while upholding Amazon’s high standards of service. We foster a supportive work environment where learning and development are continuous, offering clear paths for career advancement within Amazon. If you’re a quick learner, possess excellent communication skills, and are dedicated to making a difference, we encourage you to apply and begin your journey with one of the most customer-centric companies in the world.
Key Responsibilities
- Engage with Amazon customers via phone, email, and chat to provide support and resolve inquiries.
- Accurately document customer interactions and resolutions in our systems.
- Troubleshoot and resolve customer issues related to orders, products, services, and accounts.
- Educate customers on Amazon's features, products, and policies.
- Proactively identify and escalate complex issues to appropriate departments when necessary.
- Maintain a high level of customer satisfaction by providing professional and empathetic service.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Continuously learn and adapt to new product information and service updates.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and comprehension abilities.
- Ability to empathize with customers and de-escalate difficult situations.
- Basic computer proficiency, including navigation of multiple applications simultaneously.
- A positive attitude and a customer-centric mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a service-oriented role (e.g., retail, hospitality, volunteer work) is a plus, but not required.
- Familiarity with Amazon products and services.
- A strong desire to learn and grow within a leading technology company.
Perks & Benefits
- Competitive hourly wages with opportunities for performance bonuses.
- Comprehensive medical, dental, and vision insurance plans.
- Paid time off (PTO) and holiday pay.
- 401(k) retirement plan with company match.
- Employee discount on Amazon products.
- Tuition assistance and career development programs.
- A supportive and inclusive work environment with opportunities for advancement.
How to Apply
Ready to embark on a rewarding career with Amazon? We encourage all qualified candidates to apply by clicking the link below. Please ensure your application is complete and reflects your genuine interest in this customer-focused role.