About Company
Airtel Africa is a leading provider of telecommunications and mobile money services, with a presence in 14 countries across Africa. In Nigeria, Airtel has established itself as a vibrant and innovative leader in the telecommunications sector, connecting millions of Nigerians to the world and empowering them through cutting-edge mobile solutions. We are driven by a mission to enrich the lives of our customers by providing accessible, affordable, and high-quality telecommunications services, fostering digital inclusion and economic growth. Our diverse workforce is committed to excellence, embracing challenges, and pioneering new ways to serve our vast customer base. At Airtel, we believe in nurturing talent, promoting a culture of continuous learning, and providing an environment where our employees can thrive and make a tangible impact. Join us and be part of a team that is shaping the future of connectivity in Nigeria and across Africa.
Job Description
Are you a proactive and technically skilled individual with a passion for solving IT challenges? Airtel is seeking a dedicated IT Support Officer to join our dynamic team in Etagbor, Calabar. This role is crucial in ensuring the seamless operation of our IT infrastructure and providing exceptional technical support to our internal users. As an IT Support Officer, you will be the first point of contact for all IT-related queries and issues, ranging from hardware and software troubleshooting to network connectivity and user account management. You will play a vital role in maintaining the efficiency and productivity of our staff by promptly diagnosing and resolving technical problems, implementing preventative measures, and educating users on best practices. We are looking for someone who is not only technically proficient but also possesses excellent communication skills, a problem-solving mindset, and a commitment to delivering outstanding customer service. If you thrive in a fast-paced environment and are eager to contribute to a leading telecommunications company, we encourage you to apply and help us keep Airtel connected.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, network, and system issues.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Respond to IT support requests promptly, escalating complex issues to senior IT personnel when necessary.
- Manage user accounts, permissions, and access rights across various systems.
- Conduct regular system checks, updates, and maintenance to ensure optimal performance and security.
- Assist in the deployment of new IT equipment and technologies.
- Document IT support procedures, solutions, and inventory records accurately.
- Educate users on IT best practices and security protocols.
- Monitor network performance and troubleshoot connectivity problems.
- Collaborate with other IT team members to implement IT projects and initiatives.
Required Skills
- Proficiency in Windows operating systems and Microsoft Office Suite.
- Strong knowledge of computer hardware components and troubleshooting.
- Basic understanding of network concepts (TCP/IP, DNS, DHCP) and Wi-Fi configurations.
- Experience with helpdesk ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to work independently and as part of a team.
- Customer service-oriented approach.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional – MCITP).
- Familiarity with telecommunications industry IT environments.
- Experience with IT asset management.
- Basic knowledge of IT security principles.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance package.
- Opportunities for professional development and career growth.
- Employee wellness programs.
- Generous paid time off.
- Access to the latest technology and tools.
- A vibrant and inclusive work culture.
- Contribution to a leading telecommunications company in Africa.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills. We look forward to reviewing your application and exploring how you can contribute to the Airtel team.