About Company
Air Canada is Canada’s largest airline and the largest provider of passenger services in the Canadian market and in the international market to and from Canada. We are a founding member of Star Alliance, the world’s most comprehensive air transportation network. Our global network offers service to over 200 airports on six continents, and our dedicated team of professionals works tirelessly to ensure a safe, reliable, and comfortable travel experience for millions of passengers each year. At Air Canada, we are committed to excellence in customer service and operational integrity, connecting people and cultures across the globe. Join our team and be part of an iconic brand that is shaping the future of aviation.
Job Description
Are you passionate about travel and dedicated to providing exceptional customer service? Air Canada is seeking a motivated and detail-oriented Ticketing Officer to join our dynamic team in Portland, Oregon. As a Ticketing Officer, you will be the face of Air Canada, assisting our valued passengers with their travel needs, ensuring smooth and efficient ticketing operations, and upholding our commitment to an outstanding customer experience. This role is crucial in facilitating seamless travel for our customers, from initial booking inquiries to reissues and refunds. You will work in a fast-paced environment, utilizing your problem-solving skills and attention to detail to address a variety of passenger requests.
We are looking for an individual who thrives on interaction, possesses excellent communication skills, and is capable of managing multiple tasks efficiently. If you have a strong customer service background, a keen interest in the aviation industry, and are eager to contribute to a world-class airline, we encourage you to apply. This position offers an exciting opportunity to grow within the airline industry, learn about global distribution systems, and become an integral part of Air Canada’s mission to connect the world.
Key Responsibilities
- Process ticket sales, reissues, exchanges, and refunds accurately and efficiently using Global Distribution Systems (GDS) and proprietary airline software.
- Provide comprehensive information to passengers regarding flight schedules, fares, baggage policies, travel documents, and other airline services.
- Assist passengers with booking modifications, seat assignments, special requests, and resolve complex travel itineraries.
- Handle passenger inquiries and complaints with professionalism and empathy, striving for first-contact resolution.
- Ensure all transactions comply with Air Canada's policies, procedures, and relevant aviation regulations (e.g., IATA standards).
- Process various forms of payment and ensure financial reconciliation of daily transactions.
- Maintain up-to-date knowledge of Air Canada products, services, promotions, and changes in flight operations.
- Collaborate with other airport and airline personnel to ensure a seamless passenger journey.
Required Skills
- Minimum 2 years of experience in a customer service role, preferably within the travel, airline, or hospitality industry.
- Exceptional verbal and written communication skills with a clear, professional demeanor.
- Strong attention to detail and accuracy in data entry and transaction processing.
- Proven ability to work effectively under pressure in a fast-paced environment.
- Proficiency in basic computer applications (MS Office Suite) and ability to quickly learn new software.
- Excellent problem-solving and decision-making abilities.
- Ability to work flexible hours, including weekends, holidays, and shifts.
Preferred Qualifications
- Previous experience with a Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo.
- Familiarity with IATA ticketing and baggage regulations.
- Knowledge of Air Canada's routes, products, and services.
- Fluency in additional languages, particularly French.
- Post-secondary education in travel, tourism, or a related field.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous flight benefits for employees and their eligible dependents.
- Paid time off, including vacation, sick leave, and holidays.
- Company-matched retirement savings plan.
- Opportunities for professional development and career advancement within a global airline.
- Employee assistance program and wellness initiatives.
How to Apply
To apply for the Air Canada Ticketing Officer position, please click on the application link below. You will be redirected to our careers portal where you can submit your detailed resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.