About Company
Partner Communications is a leading Israeli telecommunications company, providing mobile, internet, TV, and landline services to millions of customers across the nation. With a commitment to innovation and customer satisfaction, we are constantly evolving to meet the digital needs of individuals and businesses. We pride ourselves on fostering a dynamic, inclusive, and forward-thinking work environment where talent is nurtured and career growth is paramount. Join our team and be part of shaping Israel’s communication landscape.
Job Description
Are you a proactive, ambitious individual eager to kickstart your career in client relations? Partner Communications is searching for an enthusiastic and driven Entry-Level Account Manager (מנהל/ת לקוחות) to join our vibrant team in Tel Aviv. This is an unparalleled opportunity for someone with no prior experience to step into the fast-paced world of telecommunications and make a significant impact. We believe in potential, and we are committed to providing comprehensive training and mentorship to transform you into a successful Account Manager. Your primary mission will be to build and nurture strong, lasting relationships with our valued business clients, ensuring their satisfaction and identifying opportunities for growth within their accounts. You’ll be the main point of contact, understanding their needs, addressing their concerns, and connecting them with the right solutions that Partner Communications offers. This role is perfect for a natural communicator with a passion for helping others succeed and a desire to learn about the exciting telecom industry. We’re not just offering a job; we’re offering a career path with significant growth potential within a market-leading company.
Key Responsibilities
- Serve as the primary point of contact for an assigned portfolio of small to medium business clients, fostering strong, trusting relationships.
- Understand client needs and objectives to proactively recommend relevant Partner Communications products and services.
- Onboard new clients, ensuring a smooth and successful integration process.
- Monitor client satisfaction and address any issues or concerns promptly and professionally, escalating when necessary.
- Identify opportunities for account growth and upselling/cross-selling within existing client relationships.
- Collaborate closely with internal teams, including sales, technical support, and product development, to ensure seamless service delivery.
- Maintain accurate and up-to-date client records within our CRM system.
- Prepare regular reports on account status, client feedback, and engagement metrics.
- Participate in ongoing training and professional development to enhance product knowledge and account management skills.
Required Skills
- Excellent verbal and written communication skills in Hebrew and English.
- Strong interpersonal skills with a natural ability to build rapport.
- Exceptional problem-solving abilities and a proactive approach to challenges.
- High level of organizational skills and attention to detail.
- Proficiency in basic computer applications (Microsoft Office Suite, CRM software is a plus).
- A genuine desire to learn and grow within the telecommunications industry.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field (not mandatory, but a plus).
- Familiarity with the Israeli telecommunications market.
- Additional language proficiency (e.g., Arabic, Russian) is an advantage.
Perks & Benefits
- Competitive entry-level salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Extensive onboarding program and continuous professional development opportunities.
- Clear career progression paths within a large, stable organization.
- Employee discounts on Partner Communications services and products.
- Dynamic and supportive work environment.
- Access to the latest technologies and innovative tools.
- Hybrid work model offering flexibility.
- Company-sponsored social events and team-building activities.
How to Apply
Ready to launch your career with Partner Communications? We’re excited to hear from you! Please click on the application link below to submit your resume and cover letter. Tell us why you’re passionate about customer service and eager to join our team. We look forward to reviewing your application.