About Company
Access Bank Plc is a leading full-service commercial bank operating through a network of more than 600 branches and service outlets, spanning three continents, 12 countries, and 30 million customers. With a vision to be the world’s most respected African bank, Access Bank is committed to delivering sustainable economic growth that is profitable, environmentally responsible, and socially relevant. We foster a culture of innovation, excellence, and inclusivity, empowering our employees to achieve their full potential and contribute to our overarching goal of becoming a top-tier financial institution globally. Join us in shaping the future of banking in Africa and beyond.
Job Description
Access Bank Plc is seeking a highly motivated and customer-focused Teller to join our dynamic team at our Alapere, Lagos branch. This is an immediate hiring opportunity for individuals who are passionate about delivering exceptional service and contributing to a leading financial institution. As a Teller, you will be the face of Access Bank, directly interacting with our valued customers and playing a crucial role in their banking experience. Your primary responsibilities will revolve around accurately and efficiently processing customer transactions, managing cash, and providing information about our products and services. We are looking for an individual with strong numerical skills, meticulous attention to detail, and an unwavering commitment to customer satisfaction. You will be responsible for building positive customer relationships, identifying opportunities to cross-sell bank products, and ensuring all banking procedures and regulatory guidelines are strictly adhered to. This role offers an excellent opportunity for professional growth within a supportive and innovative environment. If you are an enthusiastic individual with a desire to excel in the banking sector and make a tangible impact, we encourage you to apply.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, fund transfers, and payments.
- Manage and balance cash drawers daily, ensuring strict adherence to cash handling procedures and security protocols.
- Verify customer identities and transaction details to prevent fraud and ensure compliance with regulatory requirements.
- Provide excellent customer service, addressing inquiries, resolving issues, and offering guidance on banking products and services.
- Identify opportunities to cross-sell and upsell Access Bank's financial products (e.g., loans, savings accounts, digital services) based on customer needs.
- Maintain accurate records of all transactions and customer interactions.
- Adhere strictly to all bank policies, procedures, and regulatory guidelines, including KYC and AML requirements.
- Collaborate with other branch staff to ensure smooth operations and a cohesive team environment.
- Assist customers with the use of ATMs and other digital banking channels.
- Educate customers on various banking services and self-service options available.
Required Skills
- Excellent numerical and analytical skills
- Strong communication and interpersonal abilities
- Meticulous attention to detail and accuracy
- Proficiency in basic computer applications (MS Office Suite)
- Ability to work effectively in a fast-paced and customer-centric environment
- High level of integrity and trustworthiness
- Strong problem-solving skills
Preferred Qualifications
- Ordinary National Diploma (OND), Higher National Diploma (HND), or Bachelor's degree in Banking & Finance, Accounting, Business Administration, or related fields.
- Previous experience as a Teller or in a similar cash-handling customer service role, preferably within a banking institution.
- Familiarity with banking software and core banking applications.
- Knowledge of Access Bank's products and services.
Perks & Benefits
- Competitive salary package
- Comprehensive health insurance plan
- Pension scheme and other retirement benefits
- Opportunities for professional development and career advancement
- Performance-based bonuses
- Supportive and inclusive work environment
- Employee wellness programs
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the application link below. Please navigate to the ‘Current Vacancies’ section on our career portal and search for ‘Teller’ positions in Lagos to submit your application. Ensure your CV is up-to-date and highlights your relevant experience and skills.