About Company
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of today’s rapid change, and we are one of the world’s leaders in helping drive that change, with an ecosystem of strong relationships. We combine our unparalleled experience in more than 40 industries with the capabilities across our Business & Technology Services, Digital, and Operations to deliver cutting-edge solutions. Joining Accenture means becoming part of a diverse, inclusive, and collaborative culture dedicated to client success and continuous learning, offering boundless opportunities for growth and career advancement.
Job Description
Are you a problem-solver with a passion for technology and a commitment to exceptional service? Accenture is seeking a highly motivated and skilled IT Support professional for immediate hiring to join our dynamic team in West End, Jonesboro. In this vital role, you will be the first line of defense for our employees, ensuring smooth and efficient operation of their IT systems and applications. You will be responsible for providing comprehensive technical assistance, troubleshooting hardware and software issues, and maintaining a high level of user satisfaction. This isn’t just about fixing problems; it’s about empowering our people and contributing to a productive work environment that drives our global mission forward. We are looking for an individual who thrives in a fast-paced environment, possesses excellent communication skills, and has a knack for translating complex technical jargon into understandable solutions. You will work closely with various departments, learning about diverse business processes and expanding your technical repertoire. This is an exciting opportunity for an individual ready to make an immediate impact and grow their career within a world-renowned organization that champions innovation and continuous professional development. If you are eager to apply your technical skills, learn new technologies, and contribute to a supportive team, we encourage you to apply today.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
- Troubleshoot and resolve desktop, laptop, mobile device, and peripheral problems for end-users.
- Install, configure, and maintain operating systems (Windows, macOS) and various software applications.
- Manage user accounts, permissions, and access rights in Active Directory and other identity management systems.
- Document all support activities, resolutions, and relevant information in the IT service management system.
- Assist with network connectivity issues, including Wi-Fi, VPN, and local area network problems.
- Perform routine maintenance, upgrades, and patching of systems and applications.
- Provide training and guidance to users on new software, hardware, and IT policies.
- Collaborate with senior IT staff and other teams to escalate complex issues and contribute to long-term solutions.
- Maintain an accurate inventory of IT assets and manage equipment lifecycle.
- Adhere to IT security policies and procedures to ensure data integrity and system security.
Required Skills
- Minimum 1-2 years of experience in an IT Support or Help Desk role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong understanding of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Experience with hardware diagnostics and repair for desktops, laptops, and printers.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to diagnose and resolve technical issues efficiently and independently.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a team environment and manage multiple priorities.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).
- Experience with enterprise-level IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud).
- Basic scripting knowledge (e.g., PowerShell) for automation tasks.
- Experience supporting mobile device management (MDM) solutions.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement savings plan with company matching.
- Life and disability insurance.
- Access to extensive training and professional development resources.
- Opportunities for career advancement within a global organization.
- Tuition reimbursement programs.
- Employee assistance program and wellness initiatives.
- Inclusive and diverse work environment.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter directly through the Accenture careers portal. Please ensure your application highlights your relevant experience and why you are a great fit for this immediate hiring opportunity.