About Company
Novotel Paris Les Halles, a proud member of the Accor family, stands as a beacon of modern comfort and exceptional service in the heart of Paris. Located just steps away from iconic landmarks and vibrant cultural sites, our hotel offers a dynamic environment for both guests and employees. We are dedicated to providing a seamless and memorable experience for every visitor, upholding the highest standards of hospitality. Our team is a diverse and passionate group of individuals committed to excellence, innovation, and mutual support. At Novotel Paris Les Halles, we believe in fostering talent, encouraging professional growth, and celebrating the unique contributions of each team member. Join us and become a part of a global hospitality leader, where your work makes a real difference in the lives of our guests.
Job Description
Are you a meticulous, customer-focused individual with a knack for numbers and a calm demeanor under pressure? Novotel Paris Les Halles is urgently seeking a dedicated Night Auditor to join our dynamic team. This full-time role is crucial to the smooth operation of our hotel during the overnight hours, ensuring guest satisfaction, maintaining security, and accurately reconciling daily financial transactions.
As a Night Auditor, you will be the face of the hotel during the quiet hours, serving as the primary point of contact for guests. Your responsibilities will extend beyond typical front desk duties to encompass critical accounting and administrative tasks. You will be responsible for balancing all revenue and settlement accounts, compiling reports, and ensuring the accuracy of all financial data from the day’s operations. This role demands exceptional attention to detail, a strong sense of responsibility, and the ability to work independently to resolve issues that may arise.
Beyond the numbers, you will play a vital role in guest relations, handling late arrivals, early departures, and any guest inquiries or emergencies that occur overnight. Your ability to provide courteous, efficient service and maintain a secure and welcoming environment for our guests is paramount. This position offers a unique opportunity to gain comprehensive hotel operations experience, working across front office, finance, and guest services. If you are seeking a challenging yet rewarding role where you can make a significant impact and grow within a globally renowned hospitality group, we encourage you to apply. We are looking for someone who thrives in a nocturnal environment and is committed to delivering unparalleled guest experiences.
Key Responsibilities
- Perform end-of-day financial audits, including balancing and reconciling all revenue and settlement accounts.
- Process guest check-ins and check-outs, ensuring a smooth and efficient experience.
- Handle all guest inquiries, requests, and complaints promptly and professionally during overnight hours.
- Prepare daily reports for management, including occupancy, revenue, and audit summaries.
- Monitor security cameras and conduct regular property walks to ensure the safety and security of guests and hotel premises.
- Respond to and resolve emergency situations, escalating issues to on-call management as needed.
- Manage cash drawer and perform accurate cash handling procedures.
- Set up wake-up calls and assist with guest amenities requests.
- Maintain a clean, organized, and welcoming front desk area.
- Process credit card authorizations and ensure proper billing procedures are followed.
Required Skills
- Proficiency in hotel Property Management Systems (PMS), preferably Opera or similar.
- Strong numerical aptitude and attention to detail for financial reconciliation.
- Excellent written and verbal communication skills in both French and English.
- Ability to work independently and make sound decisions in a fast-paced environment.
- Customer service orientation with a calm and professional demeanor.
- Basic knowledge of accounting principles and practices.
- Problem-solving skills and ability to handle challenging situations effectively.
- Reliability and punctuality for overnight shifts.
Preferred Qualifications
- Previous experience (1+ year) as a Night Auditor or in a similar front office role within the hospitality industry.
- A diploma or degree in Hotel Management, Tourism, or a related field.
- Proficiency in additional languages (e.g., Spanish, German, Mandarin).
- Familiarity with local Paris attractions and guest services.
- First aid and/or fire safety certification.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement within Accor.
- Access to the Accor employee loyalty program (Carte Bienvenue) offering discounted stays, dining, and other perks worldwide.
- Comprehensive health and wellness programs.
- Meal allowances or access to staff canteen.
- A supportive and inclusive work environment.
- Uniform provided and laundered.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to the Novotel Paris Les Halles team!