About Company
TTEC (formerly TeleTech) is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. With over 60,000 employees operating in 20 countries, TTEC is at the forefront of combining humanity with technology to help companies deliver amazing customer experiences. We believe that a great customer experience is powered by a great employee experience. Our diverse teams are driven by a passion for service and a commitment to innovation, making TTEC a dynamic and rewarding place to grow your career. In Budapest, our thriving hub supports diverse clients and fosters a multilingual, multicultural environment where talent is nurtured and developed.
Job Description
Are you passionate about technology and eager to kickstart your career in a dynamic, supportive environment? TTEC in Budapest is looking for enthusiastic individuals to join our team as a Full-Time Inbound Technical Support Representative. No prior experience in technical support is required – we believe in potential and provide comprehensive, paid training to equip you with all the skills you need to succeed! In this role, you will be the first point of contact for customers, assisting them with a variety of technical inquiries, troubleshooting issues, and providing solutions in a friendly and efficient manner. You will handle inbound calls, offering support for software, hardware, and connectivity problems, ensuring a seamless and positive experience for every customer. This is an incredible opportunity to develop valuable technical and communication skills, work with cutting-edge technology, and become part of a global leader in customer experience. If you are a natural problem-solver, a great communicator, and ready to learn, we want to hear from you. Join TTEC and start building a rewarding career where your growth is our priority!
Key Responsibilities
- Receive and respond to inbound customer calls regarding technical issues related to products and services.
- Perform basic to intermediate troubleshooting steps to diagnose and resolve technical problems efficiently.
- Guide customers through step-by-step solutions, ensuring they understand and can follow instructions.
- Document all customer interactions, technical issues, and resolutions accurately in the company's CRM system.
- Escalate complex or unresolved issues to higher-level support teams when necessary.
- Maintain a high level of customer satisfaction through professional, empathetic, and clear communication.
- Continuously learn about new products, services, and technical updates to enhance support capabilities.
- Adhere to company policies, procedures, and service level agreements (SLAs).
Required Skills
- Fluency in English (written and verbal) is essential.
- Excellent communication and interpersonal skills, with a patient and empathetic approach.
- Strong problem-solving abilities and a keen analytical mind.
- Basic computer literacy and comfort navigating various software applications.
- Ability to learn new technologies and processes quickly.
- High school diploma or equivalent.
- A positive attitude and a strong desire to help others.
Preferred Qualifications
- Experience in any customer service role (retail, hospitality, etc.) is a plus, but not required.
- Familiarity with common operating systems (Windows, macOS) and mobile devices.
- Basic understanding of internet connectivity and networking concepts.
- Ability to speak an additional language relevant to the European market is a bonus.
Perks & Benefits
- Comprehensive, paid training program.
- Competitive salary and performance-based bonuses.
- Opportunity for career growth and advancement within a global company.
- Multicultural and inclusive work environment.
- Employee assistance program and wellness initiatives.
- Modern office facilities in a prime Budapest location.
- Employee discounts and social events.
How to Apply
If you’re ready to start your journey with TTEC, click on the application link below to submit your resume. We look forward to reviewing your application and potentially welcoming you to our team in Budapest!