About Company
At TTEC, we’re dedicated to helping leading brands deliver amazing customer experiences. For over 40 years, we’ve blended technology with the human touch to create exceptional journeys for millions of customers worldwide. We’re a global leader in customer experience technology and services, designing, building, and operating bespoke solutions for some of the biggest names across various industries. Our innovative approach, fueled by a passion for service and a commitment to our employees, has made us a trusted partner in the CX space. Joining TTEC means becoming part of a diverse, global team that values collaboration, professional growth, and making a real impact. We foster an inclusive environment where every voice is heard, and every contribution matters. If you’re looking for a career where you can grow, learn, and truly make a difference, TTEC is the place for you.
Job Description
Are you a natural problem-solver with a passion for helping people? Do you thrive in a dynamic, supportive environment where your efforts directly contribute to customer satisfaction? TTEC is excited to be hiring for an Immediate Start – Remote Customer Support Agent in the Czech Republic! This is a fantastic opportunity to join a global leader from the comfort of your own home, providing essential support to customers and representing a top-tier brand.
As a Remote Customer Support Agent, you will be the friendly voice and helpful guide for our clients’ customers, addressing their inquiries, resolving issues, and ensuring a positive experience with every interaction. You’ll be working with cutting-edge tools and a supportive team, empowered to make decisions that truly impact customer loyalty. Your day will involve handling a diverse range of customer interactions via phone, email, and chat, providing information, troubleshooting technical issues, and guiding customers through various processes. You will play a crucial role in building lasting relationships between our clients and their customers, turning challenges into opportunities for exceptional service.
We are looking for individuals who are not just agents, but true customer advocates – people who are empathetic, patient, and committed to finding the best solution for every customer. This role offers comprehensive training to equip you with all the knowledge and skills you’ll need to succeed, regardless of your prior experience. You’ll gain valuable experience in customer relations, problem-solving, and communication, all while enjoying the flexibility and comfort of working remotely. TTEC is committed to your success, providing ongoing coaching, development programs, and clear pathways for career advancement within our global organization. If you’re ready to start a rewarding career where your impact is recognized and your growth is prioritized, apply today!
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Identify and assess customers' needs to achieve satisfaction and resolve issues on the first contact whenever possible.
- Build sustainable relationships of trust through open and interactive communication.
- Meet personal/team qualitative and quantitative targets.
- Follow communication procedures, guidelines, and policies diligently.
- Go the extra mile to engage customers and ensure their needs are fully met.
- Document customer interactions accurately and thoroughly in the CRM system.
Required Skills
- Fluent in English (both written and verbal) at a professional level.
- Excellent communication and interpersonal skills.
- Strong active listening and problem-solving abilities.
- Ability to multi-task, prioritize, and manage time effectively.
- Tech-savviness and comfort with navigating multiple computer applications simultaneously.
- A quiet, private workspace free from distractions and a reliable high-speed internet connection.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service or contact center environment (remote or on-site).
- Familiarity with CRM systems and practices.
- Additional language skills are a plus (e.g., German, French, Czech).
- Ability to work independently while contributing to a team environment.
Perks & Benefits
- Competitive monthly salary with performance-based bonuses.
- Comprehensive paid training program to ensure your success.
- Opportunity to work from the comfort of your home anywhere in the Czech Republic.
- Paid vacation and sick leave.
- Health and wellness programs.
- Clear career development and advancement opportunities within a global company.
- Access to a supportive and engaging virtual work community.
- Employee recognition programs and incentives.
How to Apply
Ready to launch your career with TTEC? Don’t miss this exciting opportunity to join our remote team in the Czech Republic. To apply, please click on the application link below. We look forward to reviewing your application!