About Company
Econet Wireless Zimbabwe is a leading telecommunications company in Zimbabwe, offering a comprehensive suite of telecommunications services including voice, data, and mobile money. As part of a diversified group, Econet is at the forefront of digital transformation, constantly innovating to provide solutions that empower individuals and businesses across the nation. We believe in harnessing technology to create positive change and enhance daily lives, driving economic inclusion and digital literacy. Our dynamic and inclusive culture fosters creativity, collaboration, and continuous learning, providing a fertile ground for growth and impact. Join us in shaping the future of digital connectivity in Zimbabwe.
Job Description
Are you passionate about understanding user behavior and driving impactful product improvements? Econet Wireless is seeking a motivated and curious User Experience Research Intern to join our innovative digital product team. This is a unique opportunity to gain hands-on experience in a fast-paced telecommunications and fintech environment, contributing directly to products used by millions. You will work alongside experienced UX researchers, product managers, and designers, helping to uncover user needs, pain points, and motivations. Your insights will inform critical design decisions and contribute to the development of intuitive, engaging, and highly effective digital services. This flexible-hours internship is designed to accommodate your academic schedule, offering a rich learning experience with real-world application. We are looking for someone eager to learn, enthusiastic about problem-solving, and with a keen eye for detail. You will be instrumental in conducting research activities, analyzing data, and synthesizing findings into actionable recommendations. This role is perfect for a student or recent graduate looking to kickstart their career in UX research and make a tangible difference in the digital landscape of Zimbabwe. Embrace this chance to develop your skills, build your portfolio, and contribute to a company that’s committed to digital innovation and social impact. We value diversity and encourage all qualified candidates to apply.
Key Responsibilities
- Assist in planning and executing various UX research methods, including user interviews, usability testing, surveys, and competitive analysis.
- Help recruit participants for research studies and manage scheduling.
- Support the moderation of research sessions and take detailed notes.
- Contribute to the analysis of qualitative and quantitative data, identifying key themes and insights.
- Prepare and synthesize research findings into clear, concise reports and presentations.
- Collaborate with UX designers, product managers, and developers to ensure research insights are integrated into product development.
- Maintain research documentation and contribute to the team's knowledge base.
- Stay updated on industry trends and best practices in UX research.
- Champion user-centered design principles within the team.
Required Skills
- Currently enrolled in or recently graduated from a degree program in HCI, Psychology, Sociology, Anthropology, Design, Computer Science, or a related field.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Demonstrated interest in user experience, human-computer interaction, or digital product design.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Preferred Qualifications
- Basic understanding of various UX research methodologies.
- Experience with survey tools (e.g., Google Forms, SurveyMonkey).
- Familiarity with data analysis software (e.g., Excel for basic statistics).
- Portfolio showcasing academic projects or personal initiatives related to UX or research.
- Experience with visual presentation tools (e.g., Canva, Figma) for creating reports.
Perks & Benefits
- Opportunity to work on impactful products used by millions.
- Mentorship from experienced UX professionals.
- Flexible working hours to accommodate studies.
- Exposure to a dynamic and innovative telecommunications and fintech environment.
- Networking opportunities within Econet Wireless.
- Certificate of completion upon successful internship.
- Potential for future full-time employment opportunities.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter outlining their interest in UX research and how their skills align with this role. Please ensure your cover letter specifically addresses your availability for a flexible-hours internship. Click on the application link below, navigate to the careers section, and apply for the ‘User Experience Research Intern – Flexible Hours’ position.