About Company
Bancolombia is a leading financial services group in Colombia and Central America, with a strong presence across various sectors. For over 140 years, we have been committed to empowering dreams and transforming lives by offering a comprehensive portfolio of financial products and services. Our purpose is to promote sustainable economic development, supporting individuals, families, and businesses to achieve their financial goals. We believe in innovation, digital transformation, and fostering a culture of excellence and customer-centricity. With a workforce of over 30,000 employees, we are dedicated to creating an inclusive and dynamic environment where talent can thrive, contribute to our success, and make a tangible difference in the communities we serve. Joining Bancolombia means becoming part of an organization that values integrity, teamwork, and continuous learning, providing ample opportunities for professional growth and development within the dynamic financial landscape.
Job Description
Are you a proactive, customer-focused individual eager to kickstart your career in the financial sector? Bancolombia is seeking enthusiastic and dedicated Client Onboarding Assistants to join our vibrant team in Medellín. This entry-level position is perfect for someone with no prior experience who possesses a natural aptitude for service, a strong desire to learn, and excellent communication skills. As a Client Onboarding Assistant, you will play a crucial role in ensuring a smooth and positive initial experience for our new clients, helping them navigate our services and understand their financial options. You will be the friendly face and helpful voice that guides clients through the initial setup process, verifying documentation, explaining product features, and ensuring all necessary steps are completed accurately and efficiently. This role offers an unparalleled opportunity to learn the intricacies of financial services, develop invaluable customer relations skills, and build a rewarding career path within one of Colombia’s most respected financial institutions. We are committed to providing comprehensive training and mentorship to ensure your success, making this an ideal stepping stone for aspiring professionals looking to make a significant impact from day one. If you are detail-oriented, empathetic, and ready to embrace a challenge while contributing to a team that values innovation and client satisfaction, we encourage you to apply and grow with us.
Key Responsibilities
- Guide new clients through the entire onboarding process, ensuring a seamless and positive experience from initial contact.
- Verify and process client documentation accurately and efficiently, adhering strictly to all regulatory and internal guidelines.
- Educate clients on Bancolombia's diverse range of products, services, and digital platforms, addressing any questions or concerns with clarity.
- Collaborate effectively with various internal departments, including sales and support, to resolve client issues and ensure timely account activation.
- Maintain up-to-date knowledge of all company products, policies, procedures, and relevant financial regulations to provide accurate information.
- Record and update client information in our internal systems with precision, ensuring data integrity and confidentiality.
- Identify opportunities to enhance the client onboarding journey, contributing innovative ideas to process improvements and service excellence.
Required Skills
- Strong verbal and written communication skills in Spanish.
- Exceptional interpersonal and customer service abilities, with a friendly and approachable demeanor.
- High level of empathy and a patient, problem-solving mindset.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite, web browsers).
- Ability to learn new systems and processes quickly and adapt to changing environments.
- Excellent organizational skills and meticulous attention to detail.
- Proactive attitude, strong work ethic, and a desire for continuous improvement.
- Ability to work effectively both independently and as a collaborative member of a team.
Preferred Qualifications
- Basic understanding of financial concepts or a strong eagerness to learn about the financial sector.
- Experience in any customer-facing role (e.g., retail, hospitality, administrative support) is a plus, but not required.
- High school diploma or equivalent; ongoing pursuit of higher education (e.g., technical or university studies) is a bonus.
- Bilingual proficiency (Spanish-English) is considered an advantage for engaging with a broader client base.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package for employees and their families.
- Extensive training and professional development programs to support career growth.
- Clear opportunities for career advancement within a large and stable financial group.
- Employee discounts on a range of financial products and services.
- A vibrant, inclusive, and supportive work environment.
- Access to corporate social responsibility initiatives and volunteering opportunities.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a brief cover letter outlining their interest in the role and why they believe they are a great fit for Bancolombia. Please ensure your contact information is up to date and accurate.