About Company
Komplett ASA is a leading e-commerce player in the Nordic region, renowned for its extensive range of consumer electronics, IT products, and related services. With a strong commitment to delivering exceptional online shopping experiences, Komplett has built a reputation for competitive pricing, vast product selection, and reliable customer service. Headquartered in Sandefjord, Norway, Komplett operates across multiple Nordic countries, continually innovating to meet the evolving needs of its diverse customer base. At Komplett, we believe in empowering our employees and fostering a collaborative environment where talent can thrive and contribute to our mission of making technology accessible and enjoyable for everyone. Join us and be part of a team that is shaping the future of retail in the Nordics.
Job Description
Are you eager to kickstart your career in a dynamic and customer-focused environment? Komplett ASA is seeking enthusiastic and motivated individuals to join our vibrant Customer Support team as an Entry-Level Customer Support Representative. This is a fantastic opportunity for someone with no prior professional experience in customer service but a strong passion for helping people and a keen interest in technology. We are looking for individuals who are natural communicators, empathetic listeners, and proactive problem-solvers. In this role, you will be the first point of contact for our valued customers, providing exceptional support via phone, email, and chat. You will play a crucial role in ensuring a positive shopping experience by assisting with inquiries, resolving issues, and offering guidance on our wide range of products and services. We understand that everyone starts somewhere, which is why we offer comprehensive training and continuous support to equip you with all the knowledge and skills needed to succeed. If you are ready to learn, grow, and contribute to a leading Nordic e-commerce company, we encourage you to apply! This is your chance to build a solid foundation for a rewarding career in customer relations and beyond.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries through various channels (phone, email, chat).
- Provide accurate information regarding products, orders, shipping, returns, and other company policies.
- Actively listen to customers to understand their needs and concerns, offering empathetic and effective solutions.
- Troubleshoot and resolve customer issues efficiently, escalating complex cases to senior team members when necessary.
- Maintain a high level of customer satisfaction by delivering a professional, friendly, and helpful service experience.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with internal teams (e.g., logistics, technical support) to ensure seamless service delivery.
- Continuously learn about new products, services, and company updates to enhance support capabilities.
- Adhere to company guidelines and service level agreements (SLAs) to meet performance targets.
Required Skills
- Excellent verbal and written communication skills in Norwegian and English.
- Strong interpersonal skills with a genuine desire to help others.
- Demonstrated empathy, patience, and a positive attitude.
- Ability to learn quickly and adapt to new systems and processes.
- Basic computer proficiency and comfort navigating web-based applications.
- Problem-solving aptitude and a proactive approach to finding solutions.
- Ability to work effectively both independently and as part of a team.
- High school diploma or equivalent.
Preferred Qualifications
- Familiarity with e-commerce platforms or a general interest in technology.
- Experience in a service-oriented role (e.g., retail, hospitality, volunteering) where communication was key.
- Additional language skills (e.g., Swedish, Danish) are a plus.
- Some experience with CRM software is beneficial but not required.
Perks & Benefits
- Competitive salary and comprehensive benefits package in line with Norwegian standards.
- Extensive initial training program and ongoing professional development opportunities.
- A vibrant and inclusive work environment with a strong team culture.
- Opportunities for career growth within a leading Nordic e-commerce company.
- Employee discounts on a wide range of products.
- Modern office facilities in Sandefjord.
- Subsidized lunch options.
- Health and wellness programs.
- Pension scheme.
How to Apply
If you are passionate about customer service and ready to embark on a fulfilling career, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter detailing why you are the ideal candidate for this entry-level role.