About Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. Capgemini’s deep commitment to its people and clients is at the heart of its operations, fostering an environment of continuous learning, growth, and innovation. We empower our employees to drive change, embrace challenges, and deliver exceptional value, ensuring our clients achieve their strategic objectives. Our culture celebrates diversity, collaboration, and a pioneering spirit, making it an ideal place for aspiring professionals to launch and grow their careers.
Job Description
Are you a recent graduate or an ambitious individual eager to kick-start your career in client relationship management within a leading global technology and consulting firm? Capgemini is seeking a highly motivated and enthusiastic Entry Level Client Success Executive to join our dynamic team in France. In this pivotal role, you will be instrumental in ensuring our clients derive maximum value from our solutions and services, fostering strong, long-lasting relationships from day one. This position offers a unique opportunity to learn the ropes of client engagement, project coordination, and strategic account management under the guidance of seasoned professionals. You will work closely with various internal teams, including sales, delivery, and technical support, to ensure a seamless client experience and contribute directly to client retention and growth. Your day-to-day will involve a mix of direct client interaction, data analysis to understand client health, and collaborative problem-solving to address client needs proactively. If you possess excellent communication skills, a proactive attitude, a genuine passion for technology, and a desire to make a tangible impact on client success, we invite you to apply. This role is specifically designed for individuals who are ready to immerse themselves in a fast-paced, client-centric environment and build a foundational career in client success within a global powerhouse. We believe in nurturing talent and providing the tools and environment for you to thrive and grow your career with us.
Key Responsibilities
- Assist Senior Client Success Managers in managing a portfolio of assigned clients, ensuring their satisfaction and success.
- Onboard new clients and guide them through initial setup and product adoption phases.
- Act as a primary point of contact for routine client inquiries, providing timely and accurate responses or escalating to appropriate internal teams.
- Monitor client health, identify potential risks or opportunities, and proactively engage clients.
- Help prepare and deliver client reports, presentations, and business reviews.
- Collaborate with sales, technical, and delivery teams to resolve client issues and ensure service delivery excellence.
- Gather client feedback and insights to inform product development and service improvement initiatives.
- Participate in client meetings, taking notes and assisting with follow-up actions.
- Support the renewal process by demonstrating value and identifying opportunities for upselling or cross-selling.
- Maintain accurate and up-to-date client records within our CRM system.
Required Skills
- Excellent verbal and written communication skills in English and French
- Strong interpersonal and relationship-building abilities
- Ability to learn new technologies and concepts quickly
- Proactive problem-solving skills and a customer-centric mindset
- Basic understanding of project management principles
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- High level of organizational skills and attention to detail
- Ability to work effectively in a team-oriented and fast-paced environment
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, Information Technology, or a related field
- Internship or previous experience in a client-facing role (e.g., customer service, sales, support)
- Familiarity with CRM software (e.g., Salesforce, HubSpot)
- Understanding of the IT services or consulting industry
- Demonstrated ability to manage multiple tasks and priorities
Perks & Benefits
- Competitive entry-level salary
- Comprehensive health and wellness benefits
- Generous paid time off and holidays
- Hybrid work model offering flexibility
- Extensive training and professional development programs
- Mentorship opportunities and career growth pathways
- Access to cutting-edge technology and innovative projects
- Dynamic and inclusive company culture
- Employee assistance program
- Commuter benefits
How to Apply
Ready to launch your career with a global leader? We encourage all qualified applicants to apply directly through our careers portal. Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your passion for client success and your readiness to contribute to a collaborative environment.