About Company
Presken Hotel stands as a beacon of comfort, luxury, and exceptional service in the vibrant heart of Lagos. With a portfolio of exquisite properties across key locations, we are dedicated to providing our guests with unparalleled hospitality experiences, blending contemporary elegance with authentic Nigerian warmth. At Presken Hotel, we believe that true luxury lies in the details – from our meticulously designed spaces to our personalized guest services. Our team is the cornerstone of our success, a diverse group of passionate individuals committed to exceeding expectations and creating memorable moments for every visitor. We foster a dynamic and inclusive work environment where talent is nurtured, growth is encouraged, and contributions are valued. Joining Presken Hotel means becoming part of a family that is passionate about setting new standards in the hospitality industry, a place where your skills will shine, and your career can flourish. We are more than just a hotel; we are a destination where every employee plays a crucial role in crafting the perfect guest journey, making Presken Hotel not just a place to stay, but a place to return to.
Job Description
Are you a highly motivated and customer-focused individual with a passion for delivering outstanding dining experiences? Presken Hotel is seeking a dedicated and energetic Restaurant Waiter to join our prestigious culinary team in Oniru, Lagos. As a Restaurant Waiter, you will be the face of our dining establishment, playing a pivotal role in ensuring that every guest enjoys an unforgettable meal. Your primary responsibility will be to provide attentive, professional, and efficient service, from greeting guests and presenting menus to taking orders, serving food and beverages, and managing payment processes. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and has a keen eye for detail. You will be instrumental in creating a welcoming atmosphere, anticipating guest needs, and addressing any concerns with grace and professionalism. This role offers an incredible opportunity to work in a luxurious setting, enhance your hospitality skills, and grow within a renowned hotel brand. If you are passionate about food service, dedicated to guest satisfaction, and ready to contribute to a world-class team, we invite you to embark on this exciting journey with Presken Hotel. Your commitment to excellence will not only elevate our guest experience but also contribute significantly to our reputation as a premier hospitality provider in Lagos.
Key Responsibilities
- Warmly greet and seat guests in the restaurant, presenting menus and explaining daily specials.
- Accurately take food and beverage orders, offering recommendations and answering questions about menu items.
- Serve food and beverages promptly and professionally, ensuring all dishes meet presentation standards.
- Anticipate and respond to guest needs and requests efficiently and courteously.
- Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations.
- Clear tables, reset them for new guests, and assist with general restaurant setup and breakdown.
- Process payments accurately and efficiently, handling cash, credit cards, and other payment methods.
- Collaborate effectively with kitchen staff and other team members to ensure seamless service delivery.
- Adhere to all health and safety regulations, including food hygiene and serving protocols.
- Resolve guest complaints and issues with a positive attitude, escalating to management when necessary.
- Maintain a thorough knowledge of the menu, including ingredients, allergens, and preparation methods.
Required Skills
- Proven experience as a Waiter/Waitress or in a similar customer service role, preferably within a hotel or high-volume restaurant.
- Excellent interpersonal and communication skills (verbal and written).
- Strong customer service orientation with a pleasant and professional demeanor.
- Ability to work effectively in a fast-paced and demanding environment.
- Strong attention to detail and ability to multitask.
- Ability to stand and walk for extended periods and lift moderate weights.
- Basic numeracy skills for handling payments and making change.
- A team player with a strong work ethic and a positive attitude.
Preferred Qualifications
- Previous experience with Point of Sale (POS) systems.
- Knowledge of food and beverage regulations and hygiene standards.
- A diploma or certificate in Hospitality Management or a related field.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and career advancement.
- Complimentary staff meals during shifts.
- Access to ongoing training programs.
- A supportive and dynamic work environment.
- Employee discounts on hotel services (subject to policy).
- Health and wellness programs.
How to Apply
If you are ready to elevate your career in hospitality and become a valued member of the Presken Hotel team, we encourage you to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!