About Company
Rogers Group is a well-established and diversified conglomerate with a rich history spanning over 130 years in Mauritius and across the Indian Ocean region. We are a prominent player in key sectors including FinTech, Hospitality, Logistics, Property, and Life Sciences. At Rogers, we are driven by a commitment to innovation, excellence, and sustainable growth. Our success is built on a foundation of strong values, empowering our people, fostering a collaborative environment, and consistently delivering exceptional value to our customers and stakeholders. We believe in nurturing talent and providing a platform for individuals to grow both personally and professionally within our diverse portfolio of businesses. Joining Rogers means becoming part of a legacy of pioneering spirit and contributing to the economic and social development of Mauritius, while having a significant impact on thousands of lives daily.
Job Description
Are you eager to launch your career in a dynamic and customer-focused environment? Rogers Group is seeking an enthusiastic and highly motivated Customer Success Associate to join our growing team in Mauritius. This is an incredible entry-level opportunity for individuals with no prior experience who are passionate about helping people, possess excellent communication skills, and are eager to learn and grow within a leading Mauritian conglomerate.
In this pivotal role, you will be the first point of contact for our valued customers, playing a crucial part in ensuring their satisfaction and building lasting relationships. We understand that everyone starts somewhere, which is why we’ve designed this role with comprehensive training and mentorship programs. You will be empowered to understand our products and services deeply, resolve customer inquiries efficiently, and contribute to a positive customer experience that aligns with Rogers Group’s unwavering commitment to service excellence. Your mission will be to turn every customer interaction into an opportunity to strengthen loyalty and trust.
This position offers a unique chance to develop foundational skills in customer relationship management, active listening, problem-solving, and professional communication, all while working alongside experienced professionals. You’ll gain invaluable insights into various industry sectors and learn how to navigate complex customer scenarios with confidence and empathy. We’re not just looking for someone to answer calls; we’re looking for future leaders who are proactive, empathetic, highly adaptable, and dedicated to making a tangible difference in our customers’ lives. If you are a natural communicator, a quick learner, possess a positive attitude, and thrive in a supportive team setting, then we encourage you to apply and begin a rewarding and impactful career journey with us.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate responses.
- Actively listen to customer feedback, understand their needs, and effectively resolve issues to ensure customer satisfaction.
- Onboard new customers and guide them through our services, ensuring a smooth and positive initial experience.
- Educate customers on product features and benefits, empowering them to maximize their use of our offerings.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with internal teams (e.g., technical support, sales, product development) to escalate and resolve complex customer issues.
- Proactively identify opportunities to improve the customer experience and contribute to team knowledge sharing.
- Maintain a high level of professionalism and empathy in all customer communications.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
Required Skills
- Exceptional verbal and written communication skills in English and French.
- Strong interpersonal skills with a natural ability to build rapport and trust.
- Excellent problem-solving abilities and a proactive approach to finding solutions.
- High level of empathy and a genuine desire to help others.
- Ability to work effectively both independently and as part of a diverse team.
- Basic computer proficiency and comfort with learning new software applications.
- Strong organizational skills and attention to detail.
- Resilience and a positive attitude in a fast-paced environment.
Preferred Qualifications
- Any prior experience in customer-facing roles (e.g., retail, hospitality, volunteer work) is a plus, but not required.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) is an advantage.
- Ability to speak other local languages or creoles (e.g., Mauritian Creole) would be beneficial.
- A diploma or certificate in a related field (e.g., Business Administration, Communications) is a plus.
Perks & Benefits
- Competitive salary package.
- Comprehensive health and wellness programs.
- Generous paid time off and public holidays.
- Extensive training and mentorship opportunities to kickstart your career.
- Clear pathways for career growth and professional development within a large conglomerate.
- A vibrant and inclusive company culture that values diversity and teamwork.
- Employee recognition programs.
- Modern and collaborative on-site work environment.
- Opportunities to contribute to community initiatives and corporate social responsibility projects.
How to Apply
Ready to take the first step towards a rewarding career with Rogers Group? We invite you to apply by clicking the link below. Please navigate to our careers page, locate the ‘Customer Success Associate’ or similar entry-level roles, and submit your updated CV along with a cover letter explaining why you are passionate about customer success and eager to join our team. We look forward to reviewing your application!