About Company
Safaricom PLC is a leading integrated communications company in Kenya. We are the largest mobile network operator in Kenya and a key player in the East African telecommunications market. Our commitment to innovation, customer-centricity, and digital transformation drives us to connect millions of Kenyans, transforming lives through M-PESA, data, voice, and a suite of enterprise solutions. At Safaricom, we believe in the power of technology to make a difference, fostering an environment where talent thrives, ideas flourish, and careers are built on impact. Join a company that is not just a telecommunications provider but a digital lifestyle enabler, deeply rooted in the community and passionate about shaping Kenya’s digital future.
Job Description
Are you a technology enthusiast with a burning desire to kickstart your career in IT infrastructure? Safaricom PLC is excited to offer a unique opportunity for an aspiring Junior Systems Administrator. This entry-level role is specifically designed for individuals with no prior professional experience, providing a foundational pathway into the dynamic world of systems administration. We are looking for eager, analytical minds ready to absorb knowledge, tackle challenges, and grow with us.
In this role, you will be part of a supportive team, working alongside experienced Systems Administrators who are dedicated to mentoring and guiding you. You’ll gain hands-on experience in managing and maintaining our critical IT infrastructure, learning the ropes of server management, network monitoring, and system troubleshooting. This isn’t just a job; it’s a comprehensive learning experience where you’ll be exposed to cutting-edge technologies and best practices in a fast-paced corporate environment.
Your journey will involve understanding the principles of IT operations, contributing to system uptime, and ensuring data integrity. You’ll develop crucial problem-solving skills, learn how to document procedures, and collaborate with various IT teams. If you possess a strong aptitude for technology, an insatiable curiosity, and an unwavering commitment to learning, then this role is your gateway to a rewarding career in IT. We are committed to fostering your professional development and empowering you to become a proficient Systems Administrator.
Key Responsibilities
- Assist senior systems administrators with day-to-day operational tasks, including system monitoring and performance checks.
- Provide first-level technical support for system-related issues, escalating complex problems to higher-level support.
- Perform routine maintenance tasks such as backups, patching, and system updates under supervision.
- Document system configurations, procedures, and troubleshooting steps for future reference.
- Learn to install, configure, and maintain operating systems (Windows, Linux) and server hardware.
- Monitor network and server performance, identifying potential issues and ensuring optimal operation.
- Collaborate with other IT teams to resolve incidents and implement changes effectively.
- Participate in training sessions and workshops to enhance technical skills and knowledge.
- Adhere to IT security policies and procedures, ensuring the integrity and confidentiality of data.
Required Skills
- Strong aptitude for learning and a genuine passion for technology.
- Excellent problem-solving and analytical abilities.
- Basic computer literacy and familiarity with common operating systems.
- Strong communication skills, both written and verbal.
- Ability to work effectively both independently and as part of a team.
- High level of motivation, curiosity, and a proactive approach to tasks.
- Commitment to continuous learning and professional development.
Preferred Qualifications
- Diploma or Certificate in Information Technology, Computer Science, or a related field (or currently pursuing).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with server hardware and software.
- Experience with ticketing systems or IT service management tools (e.g., Zendesk, ServiceNow).
- Relevant certifications such as CompTIA A+ or Network+ (or working towards them).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive medical insurance.
- Generous pension scheme.
- Extensive training and development programs.
- Opportunities for career advancement within a leading organization.
- Vibrant, inclusive, and supportive work environment.
- Employee wellness programs and initiatives.
How to Apply
Interested candidates are invited to submit their applications through our official careers portal. Please ensure your CV and cover letter highlight your passion for technology and your eagerness to learn. Click on the application link below to proceed.