About Company
Globant is a digitally native company that helps organizations reinvent themselves and unleash their potential. We are a place where innovation, design, and engineering meet scale. With more than 29,000 professionals and 25 countries, we are a pure-play digital transformation powerhouse focused on building the future of customer experience and digital products. We work for world-renowned brands like Google, Electronic Arts, and Santander, among others. At Globant, we believe in a culture of continuous learning, collaboration, and embracing challenges. We foster an environment where diversity and inclusion are celebrated, and where every Glober has the opportunity to make an impact. We’re committed to making a difference, not just for our clients, but for our people and the communities we operate in.
Job Description
We are seeking an experienced and highly motivated Customer Success Manager to join our dynamic team in Buenos Aires. This role offers the flexibility to manage your schedule while ensuring our clients achieve maximum value from Globant’s innovative solutions. As a Customer Success Manager, you will be the primary advocate for our clients, working closely with various internal teams to ensure their success, satisfaction, and long-term partnership with Globant. You will play a crucial role in understanding client objectives, identifying opportunities for growth, and proactively addressing any challenges. This position requires a strategic thinker with excellent communication and interpersonal skills, capable of building strong relationships and driving client retention and expansion. If you are passionate about technology, dedicated to client success, and thrive in a flexible, collaborative environment, we encourage you to apply. You will be instrumental in bridging the gap between client needs and our delivery capabilities, ensuring a seamless and exceptional experience throughout the client journey. Your expertise will directly contribute to our clients’ strategic goals and, by extension, to Globant’s continued growth and reputation as a leader in digital transformation. This is a unique opportunity to shape client relationships within a global, fast-paced, and innovative company.
Key Responsibilities
- Develop and maintain strong, long-lasting client relationships, acting as a trusted advisor.
- Understand client's strategic goals and objectives, ensuring Globant's solutions align and deliver measurable value.
- Proactively identify client needs and opportunities for additional services or solutions.
- Act as the main point of contact for assigned clients, coordinating internal teams (delivery, sales, operations) to address client queries and ensure timely resolution.
- Monitor project progress and client health, identifying potential risks and implementing mitigation strategies.
- Conduct regular client check-ins, business reviews, and executive sessions to present performance and discuss strategic roadmaps.
- Drive client retention and identify expansion opportunities within existing accounts.
- Collaborate with sales teams on account planning and strategy.
- Champion client feedback internally to improve products and services.
- Contribute to the development of Customer Success best practices and playbooks.
Required Skills
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- 3+ years of experience in Customer Success, Account Management, or Client Relationship Management within the IT services or software industry.
- Proven ability to build and maintain strong, effective client relationships at all levels.
- Excellent communication, presentation, and negotiation skills in both Spanish and English.
- Strong analytical and problem-solving abilities, with a focus on understanding client business drivers.
- Demonstrated ability to manage multiple client accounts simultaneously and prioritize tasks effectively.
- Proficiency in CRM software (e.g., Salesforce) and project management tools.
Preferred Qualifications
- Master’s degree or equivalent experience in a relevant field.
- Experience working in a global, fast-paced consulting or professional services environment.
- Familiarity with agile methodologies and digital transformation concepts.
- Proven track record of driving client growth and retention.
- Certification in Customer Success Management or related disciplines.
Perks & Benefits
- Flexible working hours and hybrid work model.
- Competitive salary package with performance bonuses.
- Comprehensive health and wellness programs.
- Opportunities for professional development and continuous learning.
- Access to cutting-edge technologies and innovative projects.
- Generous paid time off and holidays.
- Collaborative and inclusive company culture.
- Contribution to a global company with a strong social impact.
- Employee recognition programs.
How to Apply
Are you ready to make an impact? We invite you to explore this exciting opportunity and become a part of our innovative team. Please click on the application link below to submit your resume and cover letter. Tell us why you are the perfect fit for Globant and this Customer Success Manager role. We look forward to reviewing your application!