About Company
Elisa is a pioneer in telecommunications and digital services, operating in Finland and Estonia. We provide a sustainable future through digitalization for our customers, who include consumers, companies, and public administrations. Our network and services enable safe and responsible communication and entertainment, and we are committed to reducing our carbon footprint. At Elisa, you’ll be part of a diverse and inclusive team that values innovation, customer satisfaction, and continuous learning. We believe in empowering our employees to grow, both professionally and personally, within a supportive and dynamic work environment. Join us in shaping the digital future!
Job Description
Are you passionate about technology and eager to kick-start your career in a dynamic, customer-focused environment? Elisa Oyj is looking for an enthusiastic and driven Entry Level Tech Support Representative to join our growing team in Helsinki. This full-time position offers a fantastic opportunity for individuals with a foundational understanding of IT and a strong desire to learn and develop in the telecommunications industry. As an Entry Level Tech Support Representative, you will be the first point of contact for our valued customers, providing exceptional support and troubleshooting assistance for a wide range of technical issues related to our digital services, internet, mobile, and television products. You’ll gain invaluable experience in a fast-paced setting, working alongside experienced professionals who are committed to your success. We provide comprehensive training to ensure you have all the tools and knowledge necessary to excel in this role. Your daily tasks will involve listening to customer concerns, diagnosing problems efficiently, and offering clear, concise solutions. This role is perfect for someone who enjoys problem-solving, has excellent communication skills, and thrives in an environment where every day brings new challenges and learning opportunities. If you’re looking for a company that invests in its people and offers a clear path for career progression, Elisa is the place for you. We foster a culture of collaboration, respect, and continuous improvement, ensuring that you feel supported and valued from day one. This is more than just a job; it’s a stepping stone to a rewarding career in technology and customer service. Come be a part of a company that is consistently innovating and connecting people!
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat for Elisa's products and services.
- Diagnose and resolve common technical issues related to internet connectivity, mobile services, digital TV, and other digital solutions.
- Guide customers through step-by-step solutions and ensure a positive customer experience.
- Accurately document all customer interactions, technical issues, and resolutions in the CRM system.
- Escalate complex issues to senior support specialists or relevant departments when necessary.
- Stay updated on new products, services, and technical developments within Elisa.
- Collaborate with team members to share knowledge and improve overall support processes.
- Contribute to a positive team environment and uphold Elisa’s commitment to customer satisfaction.
Required Skills
- High school diploma or equivalent; a degree or ongoing studies in IT, engineering, or a related field is a plus.
- Basic understanding of common operating systems (Windows, macOS), mobile platforms (iOS, Android), and internet technologies.
- Excellent verbal and written communication skills in English and Finnish.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Customer-centric mindset with a friendly and patient demeanor.
- Ability to work effectively in a fast-paced and team-oriented environment.
- Eagerness to learn new technologies and processes.
Preferred Qualifications
- Previous experience in a customer service or support role (even non-technical).
- Familiarity with CRM software or ticketing systems.
- Basic knowledge of network fundamentals (TCP/IP, Wi-Fi, routers).
- Understanding of smart home devices or digital entertainment services.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career advancement within a large, stable company.
- Competitive salary and performance-based incentives.
- Extensive health and well-being benefits.
- Employee discounts on Elisa's products and services.
- A supportive and inclusive work culture.
- Modern office facilities in the heart of Helsinki.
- Regular team events and social activities.
- Mentorship programs for professional development.
How to Apply
If you are ready to launch your career in tech support with a leading Finnish company, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter detailing your interest in this role and relevant experience. We look forward to reviewing your application and potentially welcoming you to the Elisa team!