About Company
The Victoria Inn, nestled in the vibrant heart of Peckham Rye, is a beloved local institution combining the charm of a traditional London pub with the comfort of a boutique guesthouse. Part of the Metropolitan Pub Company, a distinguished division of Greene King, we pride ourselves on delivering an exceptional experience to both our local patrons and overnight guests. Our inviting rooms offer a peaceful retreat amidst the bustling energy of South East London, and our pub is renowned for its friendly atmosphere, quality food, and wide selection of beverages. We are committed to creating a welcoming and safe environment for everyone, and our team is the cornerstone of our success, embodying our values of warmth, professionalism, and community spirit. Join us in continuing our legacy of providing outstanding hospitality in one of London’s most dynamic neighbourhoods.
Job Description
Are you a night owl with a passion for hospitality and a keen eye for detail? The Victoria Inn, Peckham Rye, is seeking a dedicated and vigilant Night Porter to join our esteemed team. This pivotal full-time role is essential to ensuring the safety, security, and comfort of our guests and premises during the overnight hours. As our Night Porter, you will be the face of The Victoria Inn from dusk till dawn, providing a seamless and reassuring presence for our overnight guests, ensuring their stay is peaceful and undisturbed.
Your responsibilities will extend beyond typical front desk duties; you will be instrumental in managing late arrivals and early departures, handling guest inquiries with poise and efficiency, and maintaining the highest standards of cleanliness and presentation in our public areas. More critically, you will be the guardian of our establishment, conducting regular security patrols, monitoring CCTV, and responding to any emergencies or unusual incidents with calm professionalism. You’ll also play a crucial role in preparing our public spaces for the following day’s operations, ensuring everything is meticulously set for a fresh start, from replenishing amenities to arranging lounge areas.
This role requires a proactive individual who can work autonomously, think on their feet, and is deeply committed to delivering exceptional service even in the quietest hours. You’ll be a vital link in our guest experience chain, ensuring that every visitor feels secure, valued, and well-cared for throughout their stay. Your ability to anticipate needs, resolve issues discreetly, and maintain a high level of vigilance will be key to your success. If you’re looking for a role where your reliability, attention to detail, and friendly demeanour can truly shine, and you thrive in a responsible, independent environment, then we encourage you to apply. Join The Victoria Inn family and become an integral part of Peckham’s vibrant hospitality scene, contributing to memorable stays for all our cherished guests.
Key Responsibilities
- Oversee the security and safety of the hotel premises and guests during night hours, including regular patrols, CCTV monitoring, and responding to alarms.
- Manage guest check-ins and check-outs, especially late arrivals and early departures, ensuring a smooth and efficient process.
- Respond promptly and courteously to all guest requests, inquiries, and complaints, providing assistance with luggage, room issues, or local information.
- Handle any emergencies, such as fire alarms, medical incidents, or security breaches, following established hotel procedures and contacting relevant authorities.
- Maintain the cleanliness and presentation of the lobby, reception, lounge, and other public areas through regular tidying and light cleaning duties.
- Prepare and set up breakfast areas or public spaces for the following day's operations, ensuring all amenities are stocked and organised.
- Process night audits, complete daily reports, and reconcile financial transactions accurately.
- Ensure all external doors and windows are securely locked and unlocked at appropriate times, following hotel security protocols.
- Assist with bar closure and re-stocking, or other ad-hoc tasks as required by the management team.
- Provide a welcoming, discreet, and friendly presence, acting as the primary point of contact for guests overnight.
Required Skills
- Excellent communication and interpersonal skills, both written and verbal, with a polite and professional demeanour.
- Demonstrated ability to work independently, take initiative, and exercise sound judgment in unsupervised settings.
- Strong problem-solving abilities and a calm, composed approach to unexpected situations or emergencies.
- Basic computer proficiency for reservations systems, reporting, and email correspondence.
- A high level of reliability, punctuality, and a strong, dedicated work ethic.
- Physical stamina to perform regular patrols, stand for extended periods, and handle light manual tasks (e.g., luggage assistance).
- Legally eligible to work in the UK.
Preferred Qualifications
- Previous experience (at least 6 months) in a hotel night porter, front desk, or similar overnight hospitality role.
- First Aid and/or fire marshal training certification.
- Knowledge of local area attractions, transportation links, and general information about Peckham and wider London.
- Experience with property management systems (PMS) such as Opera, Guestline, or similar.
- A basic understanding of health and safety regulations in a hospitality environment.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for career development and progression within Greene King/Metropolitan Pub Company.
- Generous staff discounts on food, drinks, and hotel stays across our extensive estate.
- Comprehensive training and ongoing support to help you excel in your role.
- A supportive, inclusive, and friendly team environment.
- Access to an employee assistance program for health and wellbeing support.
- Pension scheme.
How to Apply
If you are a proactive, reliable, and guest-focused individual looking for a challenging yet rewarding role in a vibrant London location, we encourage you to apply today. Please click on the application link below to submit your resume and a brief cover letter outlining your experience and suitability for this position. We look forward to hearing from you and potentially welcoming you to The Victoria Inn family!