About Company
Dana Air is a leading Nigerian airline dedicated to providing exceptional air travel experiences. Established with a vision to connect people and places safely and efficiently, we pride ourselves on our unwavering commitment to customer satisfaction, operational excellence, and a robust safety culture. With a modern fleet and a team of highly skilled professionals, Dana Air consistently strives to set new standards in the Nigerian aviation industry, focusing on reliability, comfort, and innovation. We firmly believe that our success is driven by our people, and we are committed to fostering an inclusive, supportive, and dynamic work environment where every team member is valued, empowered, and encouraged to thrive. Joining Dana Air means becoming part of a prestigious organization that contributes significantly to the national transportation network and offers vast opportunities for personal and professional growth.
Job Description
Are you passionate about delivering outstanding customer service and ensuring passenger comfort and safety at 35,000 feet? Dana Air is seeking enthusiastic, professional, and dedicated individuals to join our esteemed Cabin Crew team based in Ikot Oku Ubo, Uyo. This is an exciting opportunity to embark on a dynamic career path where every day brings new challenges, diverse interactions, and immense rewards. As a vital part of our in-flight team, you will be the welcoming face of Dana Air, embodying our commitment to excellence from the moment passengers step on board until they safely disembark at their destination.
Your primary role will be to create a welcoming, comfortable, and secure environment for all passengers, demonstrating unwavering professionalism, empathy, and strict adherence to comprehensive safety protocols. Beyond serving refreshments and ensuring comfort, you will be responsible for a wide array of critical tasks. These include conducting meticulous pre-flight safety checks of the cabin and its equipment, assisting passengers with boarding and seating, clearly explaining safety procedures, and managing the cabin effectively throughout the flight. You will also be trained to respond calmly and effectively to any in-flight situations, ranging from minor passenger queries and comfort issues to medical emergencies and critical safety incidents, ensuring the well-being and peace of mind of everyone on board.
This role demands exceptional interpersonal skills, a proactive and observant attitude, and the ability to work collaboratively and efficiently within a diverse and fast-paced team environment. Your ability to communicate clearly and concisely, solve problems swiftly, and maintain composure under pressure will be paramount to your success and the safety of our flights. We offer comprehensive and rigorous training that will equip you with all the necessary skills, certifications, and confidence to excel in this crucial role. Our training program covers everything from advanced first aid and emergency procedures to customer service excellence, aviation security, and cultural sensitivity.
Joining Dana Air means becoming part of a team that is not just flying planes, but connecting dreams, families, and businesses across Nigeria. This position is perfect for individuals who thrive in a challenging yet profoundly rewarding environment, possess a natural flair for hospitality, a genuine desire to help others, and an unwavering commitment to maintaining the highest standards of safety and service in the aviation industry. If you are ready to elevate your career and contribute significantly to a leading Nigerian airline, we invite you to apply and soar with us.
Key Responsibilities
- Ensure the safety and security of passengers and cabin at all times, adhering strictly to aviation regulations and company policies.
- Perform thorough pre-flight, in-flight, and post-flight duties as per operational manuals and regulatory requirements.
- Deliver exceptional customer service, including serving meals, beverages, and attending proactively to passenger needs and requests.
- Handle passenger inquiries, provide clear information, resolve complaints, and manage special requests with professionalism and empathy.
- Administer first aid and respond effectively to medical emergencies or other critical situations in the cabin.
- Maintain cabin cleanliness, orderliness, and ensure all amenities are well-stocked throughout the flight.
- Conduct clear and concise safety briefings for passengers, demonstrating the proper use of oxygen masks, life jackets, and emergency exits.
- Collaborate effectively and communicate seamlessly with flight deck crew and ground staff to ensure smooth and coordinated operations.
- Complete all necessary flight reports, incident reports, and other documentation accurately and in a timely manner.
Required Skills
- Minimum of 2 years of proven experience in a customer service role, preferably within the hospitality, tourism, or aviation sectors.
- Excellent communication skills, both verbal and written, in English; proficiency in additional Nigerian languages is a plus.
- Strong interpersonal skills, demonstrating a natural ability to interact positively and effectively with diverse groups of people.
- Ability to remain calm, composed, and highly effective under pressure and during emergency situations.
- High level of physical fitness, stamina, and ability to meet the demanding physical requirements of the role.
- Valid Nigerian passport with a minimum of 1-year validity.
- Minimum height requirement: 5'2" (157cm) for females, 5'6" (168cm) for males.
- Must be able to swim confidently.
- No visible tattoos or piercings when in uniform; clear complexion and well-groomed appearance.
Preferred Qualifications
- Previous experience as Cabin Crew or in a similar aviation role.
- Proficiency in additional Nigerian or international languages.
- A degree or diploma in Hospitality Management, Tourism, Aviation, or a related service-oriented field.
- Current certification in basic first aid and Cardiopulmonary Resuscitation (CPR).
Perks & Benefits
- Competitive salary package and attractive allowances.
- Comprehensive health insurance coverage for employees.
- Generous travel benefits for you and your eligible family members.
- Extensive initial and ongoing professional training and development programs.
- Clear opportunities for career progression and advancement within Dana Air.
- A dynamic, diverse, and supportive work environment.
- Paid annual leave and other statutory benefits.
How to Apply
Interested and qualified candidates are encouraged to apply by sending their comprehensive CV and a compelling cover letter detailing their relevant experience and why they are a perfect fit for Dana Air. Please ensure your application highlights your exceptional customer service skills, commitment to safety, and ability to thrive in a fast-paced environment. Only shortlisted candidates who meet our stringent criteria will be contacted for further assessment and interviews. Please click on the link below to apply.