About Company
Golden Tulip Festac, a proud member of the distinguished Louvre Hotels Group, stands as a beacon of comfort and hospitality in Festac Town, Amuwo Odofin, Lagos. We are renowned for offering a superior guest experience, blending international standards with local charm. Our commitment to excellence extends through every facet of our operations, from luxurious accommodations to impeccable service and pristine environments. We believe that a clean, well-maintained space is fundamental to guest satisfaction, and our dedicated housekeeping team is at the heart of achieving this. Joining Golden Tulip Festac means becoming part of a vibrant, diverse team that values professionalism, teamwork, and continuous improvement, offering a rewarding career path in the thriving hospitality industry. We foster a culture of respect, dedication, and opportunities for growth, making us more than just a workplace—we are a community.
Job Description
Golden Tulip Festac, a distinguished name in hospitality and a member of the Louvre Hotels Group, is actively seeking a highly motivated and detail-oriented Junior Cleaner Supervisor to bolster our exceptional Housekeeping Team. This full-time, day shift position is perfectly suited for an individual with a proven track record in professional cleaning and a budding passion for leadership and operational excellence. Located in the vibrant Festac Town, Amuwo Odofin, our hotel is committed to delivering unparalleled guest experiences, and the cleanliness and pristine condition of our premises are paramount to this promise.
As a Junior Cleaner Supervisor, you will play a crucial role in maintaining our high standards. You will work under the direct guidance of the Housekeeping Manager, assisting in the daily coordination, supervision, and motivation of our dedicated team of cleaners. Your responsibilities will span across various areas, including guest rooms, corridors, public lounges, dining areas, restrooms, and back-of-house facilities, ensuring every corner reflects the Golden Tulip commitment to hygiene and aesthetics. You will be expected to lead by example, often engaging in hands-on cleaning tasks alongside your team, demonstrating best practices and efficiency.
A key aspect of this role involves conducting regular inspections of cleaned areas, identifying any discrepancies, and providing constructive feedback to team members to ensure continuous improvement. You will also be vital in monitoring and managing cleaning supply inventories, requesting replenishments as needed, and ensuring that all cleaning equipment is properly maintained, stored, and utilized safely according to hotel protocols. Furthermore, you will assist in basic on-the-job training for new staff members, helping them to quickly integrate into the team and understand our operational procedures and quality benchmarks. This position demands excellent organizational skills, a keen eye for detail, the ability to troubleshoot minor issues, and a proactive approach to problem-solving. If you are an energetic team player ready to elevate your career in a supportive and professional environment, and are passionate about delivering an immaculate environment for our guests, we invite you to become a valuable part of the Golden Tulip Festac family. We offer a stimulating work environment where your dedication to excellence will contribute directly to our reputation and guest satisfaction.
Key Responsibilities
- Assist the Housekeeping Manager in supervising the day-to-day activities of the cleaning staff during the day shift, ensuring efficient task completion.
- Conduct regular, thorough inspections of guest rooms, public areas, and back-of-house facilities to ensure strict adherence to Golden Tulip's stringent cleanliness and hygiene standards.
- Provide on-the-job guidance, coaching, and motivation to cleaning team members, fostering a positive and productive work environment.
- Participate actively in hands-on cleaning duties as required, leading by example and demonstrating proper cleaning techniques and efficiency.
- Monitor and manage inventory of cleaning supplies, equipment, and linen, ensuring adequate stock levels and minimizing waste.
- Ensure all cleaning equipment is well-maintained, stored safely, and operated correctly by the team, adhering to safety guidelines.
- Promptly report any maintenance issues, damages, safety hazards, or guest complaints to the appropriate department or supervisor.
- Assist in developing and implementing daily cleaning schedules and assigning tasks to team members.
- Handle guest requests and complaints related to housekeeping promptly and courteously, escalating complex issues when necessary.
- Ensure compliance with all hotel policies, as well as health, safety, and environmental regulations.
- Maintain accurate records of daily cleaning progress, staff attendance, and inventory usage.
Required Skills
- Proven experience (minimum 1 year) in professional cleaning or housekeeping, preferably within a hospitality environment.
- Basic understanding of cleaning chemicals, equipment, and safe handling procedures.
- Strong attention to detail and a keen eye for cleanliness and presentation.
- Good communication and interpersonal skills, with the ability to give clear instructions.
- Ability to supervise, motivate, and work effectively within a diverse team.
- Physical stamina and agility to perform cleaning duties and stand for extended periods.
- Ability to read, write, and understand basic instructions in English.
- Reliability and a strong work ethic.
Preferred Qualifications
- Previous experience in a supervisory or team lead role within housekeeping.
- Knowledge of various cleaning methods, sanitation standards, and best practices relevant to the hospitality industry.
- Certification in hygiene, sanitation, or professional cleaning practices.
- Familiarity with hotel operations software (e.g., Opera PMS) for housekeeping tasks.
- Ability to communicate in local languages (e.g., Yoruba, Igbo, Hausa) is considered an advantage.
Perks & Benefits
- Competitive salary package and potential for performance-based incentives.
- Opportunities for career growth and professional development within a global hotel group.
- Complimentary staff meals provided during shifts.
- Comprehensive health insurance coverage.
- Paid time off and observance of public holidays.
- Supportive and professional work environment with a focus on teamwork.
- Employee discounts on hotel services (subject to company policy).
How to Apply
If you are enthusiastic about this opportunity and possess the required skills and experience, we invite you to apply. Please click on the application link below to submit your resume and a cover letter detailing your qualifications and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to the Golden Tulip Festac family. Only shortlisted candidates will be contacted for an interview.