About Company
Working Solutions is a leading provider of virtual contact center services, empowering a global network of independent contractors to deliver exceptional customer experiences for our clients. We partner with Fortune 500 companies and growing businesses across various industries, offering flexible, work-from-home opportunities that leverage cutting-edge technology and comprehensive training. Our mission is to connect talented individuals with meaningful remote work, fostering a community of dedicated professionals committed to excellence and customer satisfaction. Join our dynamic team and become part of a company that values flexibility, performance, and innovation.
Job Description
Are you passionate about helping others navigate the complexities of tax season from the comfort of your home? Working Solutions is seeking enthusiastic and detail-oriented individuals for part-time, remote Tax Software Support roles based in Hong Kong. As a crucial member of our virtual team, you will provide technical assistance and guidance to users of leading tax preparation software. This role involves troubleshooting software issues, answering inquiries about product features, and helping customers understand basic tax concepts related to the software’s functionality. We are looking for candidates with strong communication skills, a knack for problem-solving, and the ability to empathize with customers during what can often be a stressful period. Comprehensive training on the specific tax software and customer service protocols will be provided, ensuring you are fully equipped to succeed. This is an excellent opportunity for those looking for flexible hours, a supportive virtual environment, and the chance to make a real difference for customers.
Key Responsibilities
- Provide friendly and efficient technical support to tax software users via phone, email, and chat.
- Diagnose and resolve software-related issues, including installation, navigation, and data entry problems.
- Guide customers through various features of the tax software, explaining functionality clearly and concisely.
- Assist users with general inquiries regarding tax form fields and basic tax terminology as it relates to software usage.
- Escalate complex tax-related queries to certified tax professionals when necessary.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Stay updated on software enhancements and changes in tax regulations relevant to the product.
Required Skills
- Minimum 1 year of customer service or technical support experience.
- Proficiency with computers and strong internet navigation skills.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to troubleshoot technical issues logically and patiently.
- Strong empathy and active listening skills.
- Ability to work independently in a remote environment with minimal supervision.
- Comfortable learning and using new software applications quickly.
Preferred Qualifications
- Previous experience with tax preparation software (e.g., TurboTax, H&R Block Tax Software).
- Basic understanding of tax terminology or accounting principles.
- Experience in a remote work setting.
Perks & Benefits
- Flexible part-time hours, ideal for work-life balance.
- Ability to work from the comfort of your home in Hong Kong.
- Comprehensive paid training on tax software and support processes.
- Opportunity to join a supportive and collaborative virtual community.
- Gain valuable experience in customer support and tax technology.
- No commute time or costs.
How to Apply
If you’re ready to embark on a rewarding part-time, remote career helping individuals during tax season, we encourage you to apply! Click the application link below to visit our career portal and submit your application. We look forward to reviewing your qualifications.