About Company
Liverpool John Moores University (LJMU) is one of the largest, most dynamic and forward-thinking universities in the UK. With a rich heritage dating back to 1823, LJMU is committed to transforming lives and fostering a vibrant community through education, research, and engagement. We pride ourselves on our innovative teaching methods, world-leading research, and strong links with industry, ensuring our students are equipped with the skills and knowledge to succeed in a global marketplace. Our Technology and Information Services (TIS) department is crucial to this mission, providing robust, secure, and innovative IT solutions that underpin all aspects of university life, from cutting-edge research to day-to-day administration and student learning environments. LJMU is a diverse and inclusive employer, dedicated to creating an environment where all staff and students can thrive and achieve their full potential.
Job Description
Are you an aspiring IT professional eager to kickstart your career in a dynamic and supportive environment? Liverpool John Moores University (LJMU), a vibrant and forward-thinking institution at the heart of Liverpool, is seeking a motivated IT Intern to join our dedicated Technology and Information Services (TIS) team. This Entry Pathway internship offers a unique opportunity to gain invaluable hands-on experience, learn from experienced professionals, and contribute to the technological backbone that supports thousands of students and staff every day. We are committed to fostering new talent and providing a robust foundation for future leaders in the technology sector, making this an ideal launchpad for your career.
At LJMU, we believe in nurturing talent and providing a solid foundation for future leaders in technology. As an IT Intern, you won’t just be making coffee; you’ll be actively involved in real-world projects, supporting critical IT infrastructure, and troubleshooting issues that directly impact the university community. This role is meticulously designed for individuals with a foundational interest in IT, a keen willingness to learn, and a strong desire to develop practical skills across various IT domains. You will gain comprehensive exposure to a broad range of technologies, including essential aspects of network management, desktop support, efficient software deployment, and the critical implementation of cybersecurity best practices. Our TIS team is unwavering in its commitment to innovation, continuously striving to ensure a seamless and secure digital experience for all university users, whether they are students engaged in research or staff delivering essential services.
Joining us means becoming an integral part of a collaborative culture where your fresh ideas are not only welcomed but actively valued, and your personal and professional growth is our highest priority. This internship isn’t just a temporary stepping stone; it’s a comprehensive learning experience meticulously crafted to equip you with the essential skills, practical knowledge, and unwavering confidence needed to launch and sustain a successful career in the ever-evolving IT landscape. You’ll work closely with dedicated mentors who are truly passionate about sharing their extensive expertise, providing guidance through complex technical challenges, and celebrating your every success. If you’re ready to transform your theoretical knowledge into practical, real-world expertise and make a tangible, meaningful impact within a leading educational institution, this IT Intern – Entry Pathway role at LJMU is your ideal starting point. Embrace this unparalleled chance to learn, grow, and contribute to an environment that champions technological excellence and fosters individual development.
Key Responsibilities
- Assist in providing first-line technical support to university staff and students, resolving basic hardware and software issues.
- Shadow experienced IT professionals in network administration, system maintenance, and cybersecurity tasks.
- Support the deployment and configuration of new hardware and software across various university departments.
- Participate in IT asset management, including inventory tracking and equipment setup.
- Contribute to documentation of IT processes, troubleshooting guides, and user manuals.
- Learn and apply best practices in IT service management and data security.
- Assist with user account management and access permissions.
- Engage in ongoing professional development and training opportunities provided by the university.
Required Skills
- Strong interest in Information Technology and a desire to learn.
- Basic understanding of computer hardware and operating systems (e.g., Windows, macOS).
- Excellent problem-solving abilities and a logical approach to technical issues.
- Good communication and interpersonal skills, with a customer-focused attitude.
- Ability to work independently and collaboratively within a team.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Preferred Qualifications
- Currently enrolled in or recently graduated from a relevant IT, Computer Science, or related degree/diploma program.
- Familiarity with network concepts (TCP/IP, Wi-Fi).
- Experience with ticketing systems or helpdesk software.
- Basic understanding of scripting languages (e.g., PowerShell, Python) is a plus.
- Prior experience in a customer service environment.
Perks & Benefits
- Valuable hands-on experience in a large institutional IT environment.
- Mentorship from seasoned IT professionals.
- Opportunity to work on diverse projects and gain exposure to various IT domains.
- Access to university resources and professional development courses.
- Potential for future career opportunities within LJMU.
- Collaborative and supportive team culture.
- Flexible working arrangements to accommodate study schedules (if applicable).
How to Apply
To apply for this exciting IT Intern – Entry Pathway opportunity at Liverpool John Moores University, please click on the application link below. You will be directed to our official careers portal where you can submit your CV and a cover letter outlining your interest in this role and how your skills align with our requirements. We encourage you to highlight any relevant projects, coursework, or personal IT experiences. Please ensure your application is submitted before the closing date to be considered. We look forward to reviewing your application and potentially welcoming you to our team!