About Company
Monty Suites & Golf stands as a beacon of luxury and hospitality in Uyo, Akwa Ibom State, Nigeria. Renowned for its elegant accommodations, state-of-the-art facilities, and a championship golf course, we offer an unparalleled experience for both business and leisure travelers. Our commitment to excellence is reflected in every aspect of our service, from our meticulously designed rooms to our exquisite dining options and our dedicated, professional staff. We pride ourselves on creating a serene and sophisticated environment where every guest feels valued, pampered, and truly at home. At Monty Suites & Golf, we don’t just provide lodging; we curate unforgettable memories, making us a preferred choice for discerning visitors seeking comfort, luxury, and exceptional service in the heart of Uyo.
Job Description
Are you a highly organized, customer-focused individual with a genuine passion for delivering exceptional guest experiences? Monty Suites & Golf, a premier destination for luxury accommodation and hospitality in Uyo, is seeking a dynamic, warm, and professional Hotel Receptionist to join our dedicated front desk team. As the very first point of contact for our valued guests, you will play a pivotal role in shaping their overall experience, ensuring a seamless, memorable, and enjoyable stay from the moment they arrive until their departure.
At Monty Suites & Golf, we pride ourselves on our unwavering commitment to excellence and our reputation for providing a sophisticated environment where comfort seamlessly meets world-class service. We are searching for an individual who not only embodies our core values of professionalism, warmth, and efficiency but also possesses the remarkable ability to manage a bustling front desk with grace and a consistently friendly demeanor. This isn’t just a job; it’s a unique opportunity to be the welcoming face of our distinguished establishment, creating lasting first impressions and building genuine rapport with guests from diverse backgrounds and cultures.
Your responsibilities will span a wide array of critical duties essential to the smooth operation of our hotel. This includes meticulously managing guest reservations, efficiently handling check-ins and check-outs, accurately processing payments, and providing comprehensive and insightful information about our luxurious facilities, services, and the vibrant local attractions in Afaha Oku and wider Uyo. Crucially, your role extends far beyond merely transactional tasks; you will act as a dedicated guest relations specialist, adept at anticipating needs, proactively resolving inquiries, and addressing any concerns with the utmost empathy, discretion, and professionalism. We highly value proactive problem-solvers who can think swiftly on their feet, demonstrate excellent judgment, and consistently go the extra mile to ensure absolute guest satisfaction.
This position demands outstanding communication skills, both verbal and written, coupled with an impeccable eye for detail and accuracy. Proficiency in modern hotel management software systems (PMS) and standard office applications is absolutely essential. If you thrive in a fast-paced, high-energy environment, possess an innate ability to multitask effectively without compromising service quality, and genuinely enjoy interacting with people from all walks of life, we warmly encourage you to submit your application. Join a supportive and vibrant team where your hard work and contributions are not only recognized but genuinely celebrated, and where your professional growth and development are actively supported. Become an integral part of the Monty Suites & Golf family and help us continue to set the benchmark for luxury hospitality in Afaha Oku, Uyo, and beyond.
Key Responsibilities
- Warmly welcome guests upon arrival and assist with check-in procedures.
- Efficiently manage guest reservations, modifications, and cancellations.
- Process payments accurately and handle cash, credit card, and other transactions.
- Provide comprehensive information about hotel services, facilities, and local attractions.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with other hotel departments (housekeeping, concierge, F&B) to ensure seamless service.
- Maintain a tidy and organized front desk area.
- Handle incoming and outgoing phone calls and correspondence.
- Perform wake-up calls and assist guests with luggage as needed.
- Maintain up-to-date knowledge of room availability, rates, and special promotions.
- Ensure security protocols are followed and maintain guest privacy.
Required Skills
- Exceptional customer service and interpersonal skills
- Strong verbal and written communication abilities
- Proficiency in hotel management software (PMS) systems
- Excellent organizational and multitasking capabilities
- High level of attention to detail and accuracy
- Effective problem-solving and conflict resolution skills
- Experience with cash handling and payment processing
- Basic computer literacy (MS Office Suite, email)
- Ability to remain calm and professional under pressure
Preferred Qualifications
- Diploma or Degree in Hospitality Management, Tourism, or a related field
- Previous experience working with specific PMS (e.g., Opera, Fidelio)
- Fluency in additional languages (e.g., French, Ibibio)
- First Aid and CPR certification
- Proven experience in a high-volume hotel environment
Perks & Benefits
- Competitive monthly salary commensurate with experience
- Comprehensive health insurance benefits
- Staff meals provided during shifts
- Opportunities for continuous professional development and training
- Employee discounts on hotel services and amenities
- A supportive, respectful, and collaborative work environment
- Paid time off and public holidays
How to Apply
Interested and qualified candidates are invited to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills, demonstrating your suitability for this pivotal role as a Hotel Receptionist. We thank all applicants for their interest, however, only shortlisted candidates will be contacted for an interview.