About Company
The Nigerian Ports Authority (NPA) is a federal government agency that governs and operates the seaports of Nigeria. With a mission to facilitate trade and ensure the safe, secure, and efficient operation of the nation’s port system, NPA plays a pivotal role in Nigeria’s economy, contributing significantly to trade, logistics, and national development. We are committed to fostering a culture of innovation, excellence, and continuous improvement, leveraging technology to optimize our operations and service delivery. As an organization that values its people, we provide a dynamic work environment where employees are encouraged to grow, learn, and make a tangible impact on the nation’s progress. Joining NPA means becoming part of a legacy of service, professionalism, and dedication to national prosperity.
Job Description
Are you a proactive and technically skilled individual with a passion for IT support? The Nigerian Ports Authority (NPA) is seeking a dedicated ICT Support Officer to join our dynamic team in Ikot Akpan Abia, Uyo. In this critical role, you will be the frontline support for our staff, ensuring the smooth and efficient operation of all information and communication technology systems. Your expertise will directly contribute to the seamless execution of our mission, enhancing productivity and minimizing downtime across various departments.
This position requires a blend of technical proficiency, problem-solving abilities, and excellent communication skills. You will be responsible for providing comprehensive technical assistance, troubleshooting hardware and software issues, maintaining network stability, and ensuring our users have the tools they need to perform their duties effectively. We are looking for someone who thrives in a fast-paced environment, can adapt to evolving technological landscapes, and is committed to delivering exceptional user support. If you are eager to contribute to a vital national organization and help drive its technological advancement, we encourage you to apply and become an integral part of the NPA family.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, network, and system-related issues to all users.
- Install, configure, and maintain computer systems, peripheral equipment, and network devices.
- Perform routine system checks, updates, and maintenance to ensure optimal performance and security.
- Diagnose and resolve technical problems efficiently, escalating complex issues to senior ICT personnel when necessary.
- Manage user accounts, permissions, and email configurations.
- Maintain an accurate inventory of all ICT assets and manage software licenses.
- Conduct user training on new software, hardware, and IT best practices.
- Assist in the implementation of new ICT projects and initiatives.
- Document technical procedures, user guides, and troubleshooting steps.
- Ensure adherence to IT security policies and protocols, raising user awareness on cyber security best practices.
Required Skills
- Proficiency in Windows and Linux operating systems.
- Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Solid understanding of network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Experience with hardware installation, configuration, and troubleshooting (desktops, laptops, printers, scanners).
- Familiarity with helpdesk ticketing systems and remote support tools.
- Excellent problem-solving and analytical skills.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Bachelor's Degree or Higher National Diploma (HND) in Computer Science, Information Technology, or a related field.
- Relevant professional certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP).
- Experience with server administration (Windows Server, Active Directory).
- Basic knowledge of IT Service Management (ITSM) frameworks like ITIL.
- At least 2 years of proven experience in an ICT Support or Helpdesk role.
Perks & Benefits
- Competitive salary package
- Comprehensive health insurance scheme
- Pension plan contributions
- Opportunities for professional development and training
- Paid time off and holidays
- Supportive and collaborative work environment
How to Apply
Interested and qualified candidates are encouraged to submit their application by clicking on the link below. Please ensure your CV and cover letter highlight your relevant experience and skills for this role. Only shortlisted candidates will be contacted for an interview.