About Company
Swisscom, Switzerland’s leading telecommunications and IT provider, stands at the forefront of innovation, connecting millions of customers to the future. With a robust infrastructure and a commitment to customer satisfaction, we deliver a wide range of services including mobile, fixed-line, internet, and digital TV. Our success is built on a foundation of cutting-edge technology, a deep understanding of our customers’ needs, and a passionate team dedicated to excellence. We believe in fostering an inclusive and dynamic work environment where every individual can thrive and contribute to our shared vision. Join us and be part of a company that is shaping Switzerland’s digital landscape, dedicated to enhancing digital life for everyone.
Job Description
Are you looking to kickstart your career in customer service with unparalleled flexibility? Swisscom is excited to announce an opportunity for an Entry Level Customer Service Representative (Liveops model) to join our dynamic team in Switzerland. This remote position offers the freedom to work from home, providing essential support to our valued customers on a flexible schedule that fits your lifestyle. As a Customer Service Representative, you will be the friendly voice of Swisscom, assisting customers with inquiries, resolving issues, and ensuring a positive experience with our services. This role is perfect for individuals who are self-motivated, possess excellent communication skills, and are eager to learn and grow within a leading telecommunications company. We provide comprehensive training and continuous support, ensuring you have all the tools necessary to succeed, even without prior experience. Embrace a role where your ability to connect with people and solve problems is highly valued, all while enjoying the convenience and autonomy of a remote work arrangement. This is more than just a job; it’s an opportunity to build a rewarding career with one of Switzerland’s most respected brands, empowering you to make a real difference from day one.
Key Responsibilities
- Provide exceptional customer service via phone, email, and chat, addressing inquiries about products, services, and billing.
- Resolve customer issues efficiently and effectively, escalating complex problems to senior support staff when necessary.
- Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
- Educate customers on Swisscom products and services, identifying opportunities to enhance their experience and suggesting relevant solutions.
- Adhere to company policies and procedures, ensuring data privacy and service quality standards are met at all times.
- Participate in ongoing training and development programs to enhance product knowledge and service skills, staying current with industry trends.
- Collaborate with team members to share best practices and contribute to a positive and supportive remote work environment.
- Manage your flexible schedule efficiently to meet service level agreements and customer demand, ensuring consistent availability.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and a customer-centric approach.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- A quiet, dedicated home office space with a reliable high-speed internet connection (minimum 25 Mbps download/5 Mbps upload).
- Self-motivated and disciplined, with the ability to work independently in a remote setting.
- Problem-solving aptitude and ability to remain calm under pressure, demonstrating empathy and patience.
- High school diploma or equivalent.
Preferred Qualifications
- Fluency in German, French, or Italian (in addition to English) is a significant advantage.
- Previous experience in a customer service or call center environment (even volunteer work or internships).
- Familiarity with telecommunications products and services.
- Experience with CRM software (e.g., Salesforce, Zendesk, SAP).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Flexible working hours that adapt to your personal life and commitments.
- Comprehensive paid training program for all new hires, ensuring you are well-equipped for success.
- Opportunities for career advancement and professional development within Swisscom, fostering long-term growth.
- Access to exclusive employee discounts on Swisscom products and services.
- A supportive and collaborative remote team environment, fostering connection and camaraderie.
- Contribution to a leading, innovative company in the telecommunications sector, making a tangible impact.
How to Apply
Ready to embark on a fulfilling career with Swisscom? We encourage all qualified candidates to apply by clicking the link below. Please ensure your resume highlights your communication skills and any relevant experience, even if it’s not direct customer service. We look forward to reviewing your application and welcoming you to our team, where your potential can truly flourish!