About Company
Zenith Bank Plc is a leading financial institution in Nigeria and Anglophone West Africa. Established in 1990, we have grown to become one of the largest banks in Nigeria by market capitalization and profitability, renowned for our innovation, service excellence, and robust financial performance. With a commitment to empowering our employees and fostering a customer-centric environment, Zenith Bank provides a dynamic and rewarding workplace. Our extensive network of branches across Nigeria and key international financial centers ensures we remain at the forefront of the banking industry, driving sustainable growth and delivering superior value to all stakeholders. We pride ourselves on creating a welcoming and professional atmosphere for both our customers and our team, underpinned by strong corporate governance and a dedication to societal impact.
Job Description
We are seeking a highly motivated, articulate, and customer-focused individual to join our dedicated team as a Receptionist – Front Desk, Customer Service at our bustling branch located on Edet Akpan Avenue in Uyo. This pivotal role serves as the primary point of contact for our valued customers, visitors, and partners, making a crucial first impression that embodies Zenith Bank’s commitment to excellence and professionalism. As a Receptionist, you will be responsible for delivering outstanding front-line customer service, meticulously managing our reception area with efficiency and an unwavering professional demeanor, and providing essential support to our daily administrative operations. You will be the welcoming face of Zenith Bank, guiding customers through their inquiries, providing accurate information, and ensuring a seamless and positive experience from the moment they step through our doors until their departure. This position demands an individual with an impeccable professional appearance, exceptional verbal and non-verbal communication skills, and a proactive approach to anticipating needs and resolving issues swiftly. You will adeptly handle a diverse range of tasks, from managing high volumes of incoming calls and expertly directing visitors, to assisting with various administrative duties and maintaining a calm, composed presence in a potentially fast-paced environment. Your ability to efficiently multitask, prioritize urgent requests, and consistently offer a friendly, helpful disposition is paramount to upholding our renowned standards of service. Join a team where your contributions are highly valued, your professional growth is actively encouraged, and you play an integral role in shaping our customer experience.
Key Responsibilities
- Warmly greet, welcome, and announce visitors and clients, directing them to the appropriate person or department with courtesy and efficiency.
- Answer, screen, and forward incoming phone calls promptly and professionally, taking messages accurately when necessary.
- Manage and maintain the reception area, ensuring it remains tidy, presentable, and well-stocked with necessary forms, brochures, and promotional materials.
- Provide basic and accurate information in-person, via phone, and through email correspondence.
- Receive, sort, and distribute daily mail, deliveries, and courier packages.
- Maintain security protocols by following established procedures, monitoring the visitor logbook, and issuing temporary visitor badges.
- Perform various administrative and clerical duties such as precise filing, photocopying, scanning documents, and data entry into relevant systems.
- Schedule and manage appointments, meetings, and conference room bookings for staff and clients as required.
- Handle customer inquiries and address minor complaints with professionalism and empathy, escalating complex issues to relevant departments or management.
- Assist in maintaining office supply inventories, monitoring stock levels, and placing timely orders to ensure continuous availability.
- Operate and troubleshoot standard office equipment, including multi-line phone systems, computers, printers, and scanners.
- Collaborate effectively with other departments to ensure smooth operational flow and efficient service delivery across the branch.
Required Skills
- Proven work experience (minimum 2 years) as a Receptionist, Front Office Representative, or similar customer-facing role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy.
- Solid written and verbal communication skills in English, with excellent articulation.
- Exceptional organizational skills and meticulous attention to detail.
- Ability to be resourceful and proactive when issues arise, demonstrating problem-solving capabilities.
- Impeccable professional attitude and appearance.
- Strong customer service orientation with a pleasant and approachable demeanor.
- Ability to multitask, prioritize tasks effectively, and manage time efficiently in a dynamic environment.
- Minimum of a High school diploma or equivalent qualification.
Preferred Qualifications
- OND/HND/BSc in Business Administration, Communication, Public Relations, or a related field.
- Prior experience specifically within the banking, financial services, or hospitality industry.
- Familiarity with office management software or CRM systems.
- Ability to communicate fluently in local languages (e.g., Ibibio, Efik) is a significant added advantage for local customer interaction.
Perks & Benefits
- Competitive salary package commensurate with experience and industry standards.
- Comprehensive health insurance coverage.
- Generous opportunities for professional development, training, and career advancement within a leading financial institution.
- A positive, collaborative, and supportive work environment.
- Employee recognition programs and performance incentives.
- Robust pension scheme and other statutory benefits.
How to Apply
Interested and qualified candidates who meet the above criteria are strongly encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and clearly highlights your relevant experience, skills, and qualifications for this role.