About Company
Partner Communications is a pioneering Israeli telecommunications company, providing an extensive array of services including mobile, internet, and landline telephony to millions of customers across the nation. Established in 1997, Partner has consistently been at the forefront of technological innovation, introducing cutting-edge services and robust infrastructure to connect people and businesses throughout Israel. We are deeply committed to delivering exceptional customer experiences and fostering a dynamic, inclusive, and growth-oriented work environment. At Partner, we firmly believe that our employees are our most valuable asset, and we invest significantly in their professional development, offering diverse career paths and ample opportunities to make a profound impact. Joining Partner means becoming part of a forward-thinking organization that is actively shaping the future of communication in Israel, where your voice is heard, and your contribution truly matters in connecting communities and driving progress.
Job Description
Are you passionate about helping people and eager to kickstart or advance your career in a dynamic, customer-centric environment? Partner Communications is actively seeking enthusiastic and dedicated Customer Support Representatives (נציג/ת שירות לקוחות) to join our vibrant team located in Tel Aviv. This is an exciting opportunity for individuals who thrive on solving problems, building strong customer relationships, and consistently providing top-notch service.
As a Customer Support Representative, you will serve as the crucial first point of contact for our valued customers. Your primary responsibilities will include adeptly addressing their inquiries, efficiently resolving any issues they encounter, and skillfully guiding them through our extensive and innovative range of telecommunication products and services. We understand the paramount importance of work-life balance, which is why we proudly offer flexible hours to accommodate a variety of schedules, making this role an excellent fit for students, parents, or anyone seeking a rewarding career that seamlessly adapts to their personal life. You’ll operate within a supportive hybrid environment, intelligently combining the best aspects of in-office collaboration and camaraderie with the convenience and autonomy of remote work days. You will receive comprehensive, best-in-class training to fully equip you with all the essential knowledge, tools, and confidence needed to excel in this role. If you possess a natural talent for communication, maintain a positive and proactive attitude, exhibit a keen eye for detail, and harbor a genuine desire to make a tangible difference in customers’ daily lives, we strongly encourage you to apply. Join Partner Communications and become an indispensable part of a dedicated team that is committed to keeping Israel connected and thriving!
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, chat, and email, ensuring professional and courteous support at all times.
- Diagnose and efficiently resolve technical issues related to mobile, internet, and landline services, guiding customers through effective troubleshooting steps.
- Provide accurate and detailed information about Partner Communications' diverse products, services, promotions, and billing processes.
- Accurately document all customer interactions, feedback, and resolutions within our CRM system.
- Proactively identify customer needs and suggest appropriate solutions or additional services that enhance their experience.
- Collaborate seamlessly with internal teams to escalate and resolve complex customer issues in a timely and efficient manner.
- Maintain consistently high levels of customer satisfaction by delivering excellent service and diligent follow-up.
- Adhere strictly to company policies, procedures, and service level agreements (SLAs) to ensure quality and compliance.
- Actively participate in ongoing training and development programs to continuously enhance product knowledge and service skills.
Required Skills
- Fluent in Hebrew (verbal and written) and proficient in English.
- Exceptional communication and interpersonal skills, with a friendly and empathetic approach.
- Strong problem-solving abilities and a genuine customer-focused mindset.
- Ability to work effectively both independently and as an integral part of a collaborative team.
- Basic computer literacy and the ability to comfortably navigate multiple systems simultaneously.
- High school diploma or equivalent educational background.
Preferred Qualifications
- Previous experience in a customer service or support role (call center experience is a significant advantage).
- Familiarity with telecommunication products and services or a strong aptitude for learning technical information.
- Proficiency in additional languages (e.g., Arabic, Russian) to better serve our diverse customer base.
- Ability to work flexible shifts, including evenings and weekends, as needed to support business operations.
Perks & Benefits
- Competitive salary and attractive performance-based bonuses.
- Comprehensive health and wellness benefits package for you and your family.
- Flexible working hours and a balanced hybrid work model.
- Generous paid time off and public holidays.
- Extensive opportunities for professional growth and career advancement within a leading industry company.
- In-depth initial training and continuous skill development programs.
- Exclusive employee discounts on Partner Communications services.
- A dynamic, inclusive, and supportive work environment with regular team-building activities.
- Access to a modern and comfortable office space in Tel Aviv.
How to Apply
If you are ready to embark on a rewarding career with Partner Communications and contribute to connecting people across Israel, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to our team.