About Company
J&M Restaurant and Bar is a beloved local establishment nestled in the heart of Lyssons, Morant Bay, celebrated for its authentic Jamaican culinary experience and a warm, inviting atmosphere. For years, we’ve prided ourselves on serving up traditional dishes with a contemporary twist, using the freshest local ingredients to create memorable dining moments for our patrons. Our commitment extends beyond the plate; we foster a family-like environment for both our team and our guests, making every visit feel like coming home. We believe in continuous improvement, nurturing talent, and contributing positively to our vibrant community.
Job Description
We are seeking an experienced and passionate Restaurant Manager to lead our dining and service operations at J&M Restaurant and Bar. This pivotal role requires a dynamic individual with a proven track record in restaurant management, dedicated to upholding high standards of customer service, operational efficiency, and team leadership. As our Restaurant Manager, you will be the driving force behind creating an exceptional dining experience, ensuring that every guest leaves with a smile and a desire to return. You will be responsible for overseeing daily front-of-house activities, managing staff, optimizing service delivery, and contributing to the overall success and growth of our establishment. This is an incredible opportunity for a dedicated hospitality professional to make a significant impact in a cherished local business, taking ownership of the guest journey from arrival to departure, and fostering a culture of excellence among our service team. If you are a natural leader, a service champion, and possess a genuine love for food and people, we encourage you to apply and become a key ingredient in our success story.
Key Responsibilities
- Oversee all front-of-house operations, ensuring seamless service and a welcoming atmosphere.
- Recruit, train, schedule, and supervise dining room staff, including waitstaff, bartenders, and hostesses.
- Develop and implement service standards, policies, and procedures to enhance customer satisfaction.
- Manage inventory for dining room supplies, beverages, and other operational necessities, ensuring optimal stock levels.
- Handle customer inquiries, feedback, and complaints promptly and professionally, turning challenges into positive experiences.
- Monitor and maintain cleanliness and organization of the dining area, adhering to all health and safety regulations.
- Collaborate with the kitchen management to ensure smooth communication and coordinated service.
- Analyze sales data, identify trends, and implement strategies to increase revenue and profitability.
- Manage cash handling procedures, including daily reconciliation and bank deposits.
- Conduct regular staff meetings to communicate updates, provide training, and foster team cohesion.
- Ensure compliance with all local regulations regarding food safety, alcohol service, and labor laws.
- Contribute to marketing and promotional initiatives to attract and retain customers.
Required Skills
- Minimum 3 years of experience in restaurant management, specifically in dining and service roles.
- Strong leadership and team-building skills with the ability to motivate and develop staff.
- Exceptional customer service orientation and problem-solving abilities.
- Excellent verbal and written communication skills.
- Proficiency in restaurant POS systems and inventory management software.
- Solid understanding of food safety and hygiene regulations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proven ability to manage budgets, control costs, and drive sales.
- Demonstrated ability to thrive in a fast-paced environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Certification in Food Safety Management (e.g., ServSafe or equivalent).
- Knowledge of local Jamaican cuisine and beverage trends.
- Experience with staff scheduling software.
- Fluency in additional languages (though not strictly required, can be a plus).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
- Employee meal discounts.
- A supportive and inclusive work environment.
- Contribution to a cherished local business and community.
- Paid time off and holiday pay.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for J&M Restaurant and Bar. Please click the link below to apply for this job.